X5 SS CONSTANTLY RE BOOTING

[RL2818]

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

[Ryu]

32 minutes ago, RL2818 said:

My box constantly re boots sometimes several times a day. Tech support after 2 weeks haven’t really helped in any meaningful way. Happens on different tv’s at different times of the day. I have several X5’s of differing models and only this ones acting up,,right from the day I got it last fall. 

try to swap power supply to see if that helps. 

[RL2818]

Only had an apple charger but tech support said 5.2 v was too high. I changed the cable USB to USB C I can order a power supply but was hoping not to have to do that since this box was just purchased in late September 

it rebooted once this morning already and was off all night. 

[nbs.]

Can you use a power supply from one of your other buzz units?

[RL2818]

Unfortunately the  X5SS uses the usb c power cord unlike the round bayonet plug on my other boxes. 
 

tech support have only asked me to try the box on other TV’s which I have done and similar results. 
 

sometimes it won’t act up all day and other days it’ll re boot several times. Screen goes blank then the X5 SS START UP SCREEN pops on as if I had powered it off. 

[nbs.]

I think you will have to order a new power supply

Have you done a reset?

Edited yesterday at 01:58 PM by nbs.

[Emporium]

Using a USB-C is even easier for most people... Do you not have any USB chargers from phones, tablets or laptops ?  Just needs to support be a minimum of 2 Amps.

 

[dishuser]

Input: 100-240V~ 50/60Hz 0.4A max.
Output: 5V --- 2.0A 10.0W