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Update problems


Steph22

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And should we guess on what type of box you have ?

I've so far encountered one box that had that issue, and I just did a hard factory reset on it, and it all came back (and the update was actually applied).  Took a little longer to boot after the reset, but it worked.

Procedure is here: https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

It is the same for pretty much all buzz boxes.

 

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1 hour ago, Emporium said:

I assume you mean X5 and not z5.

If you can't get it to work, then you may have to do a hard reset and start from scratch.  See  posts above your post for the link to the procedure for a hard reset.

 

 

they're probably going to need to load the 3 files onto an sd card

or send mac to cs@buzztv.com

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46 minutes ago, dishuser said:

they're probably going to need to load the 3 files onto an sd card

or send mac to cs@buzztv.com

Not necessarily.  I had my friends Classic which had the exact same issue 2 weeks ago.  She gave it to me at the office, I brought it home, did a hard reset, and it came back perfectly and did not need to flash anything.  Sure, I reconfigured her servers and reinstalled some apps afterwards, but after reset, the update seemed to have been installed.  Probably some glitch/compatibility with some boot sequence/script.

I think if they try to flash with the old files, they may cause a bigger problem and then have no choice but to send it in.

t this point, I think a hard reset and some patience it what it takes (it did take a little time to completely load after the reset, and sometimes it seemed like there was no hope, but it did eventually complete after some what appeared to be "lifelessness" 🙂

Nothing to lose to try a hard reset and give it some time.

 

 

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6 hours ago, dishuser said:

the classic never had 20220624 firmware

You are correct, No it didn't. Butt my friends classic did hang at buzz logo after taking the last update and rebooting.  All seemed to go smooth, but after reboot, it would boot, go through buzz animated boot logo sequence, then get stuck at a buzz logo, and hang there.  No matter how long you kept it there, it would not go further.  Had to do a hard reset and it was fine afterwards.

I just don't want to assume that ALL bugged X5 are because of the 20220624 firmware.  Costs nothing but time to do a hard reset first and wait 15 or 20 minutes, before trying to flash.    IF anything, probably better to flash after having done a hard reset 🙂

 

 

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