Update

[Chris1]

I can't seem to get the update to download 

[dishuser]

how long are you waiting for it to prepare?

[Chris1]

I finally got it to download but Disney plus won't update 

[dishuser]

44 minutes ago, Chris1 said:

I finally got it to download but Disney plus won't update 

does it work if you don't update?

[Chris1]

No it never has because I was told it need a firmware update but the i download don't fix it yet 

[dishuser]

also release notes post about disney+

so installed version doesn't work?

if so try google play store to update it

Edited October 22, 2024 by dishuser

[Chris1]

It's not in the Google play store 

[dishuser]

15 minutes ago, Chris1 said:

It's not in the Google play store 

just checked

it's in aptoide

[nbs.]

You really shouldn't be posting beta updates in public.

[Chris1]

Sorry 

[dishuser]

so did you get disney+ to work?

[Chris1]

No still won't update 

[Ryu]

17 minutes ago, Chris1 said:

No still won't update 

uninstall Disney+ app first by going to settings, apps, Disney+ and uninstall then restart your box. wait for your box to reinstall Disney+ app then relaunch and should work

[dishuser]

27 minutes ago, Chris1 said:

No still won't update 

do you have 3.8.0?

I do and it loads instantly

[Chris1]

I have what was included in the last update I installed Disney plus and restart the box but nothing is happening 

[Ryu]

Just now, Chris1 said:

I have what was included in the last update I installed Disney plus and restart the box but nothing is happening 

did you uninstall and restart? if yes then wait until you see Disney+ back then relaunch. it might take couple of minutes before it shows up.

[Chris1]

It came up but it's not showing 4k just hd 

[dishuser]

1 hour ago, Chris1 said:

No still won't update 

it won't update because 3.8.0 is the latest

[Chris1]

How do I get it to do 4k 

[Emporium]

You have Disney+ Standard or premium Subscription ?

And did you verify that the content you want is available in 4K ?

Edited October 23, 2024 by Emporium

[Chris1]

Yes I have the premium one and yes I know the star wars films are in 4k but it only shows hd 

[Emporium]

If you check the DRM app, on the right what is your current version of HDCP ?  "IF" I recall correctly, Disney+ app requires v2.2 for 4K (but I could be wrong).  And you check the options to ensure it is not set to data saving or something ?  I don't have a disney+ sub any more so just going from memory.

 

[Chris1]

Yes to all 

[dishuser]

6 minutes ago, Emporium said:

If you check the DRM app, on the right what is your current version of HDCP ?  "IF" I recall correctly, Disney+ app requires v2.2 for 4K (but I could be wrong).  And you check the options to ensure it is not set to data saving or something ?  I don't have a disney+ sub any more so just going from memory.

 

2.2.0 is 3 years old

3.8.0 is weeks old

[Chris1]

I have what the latest update was for