darby0808 Posted March 31 Share Posted March 31 Remote turns on TV and buzz box. Will not navigate to channels. New batteries. Cleaned connections.. what else can I try Quote Link to comment Share on other sites More sharing options...
Emporium Posted March 31 Share Posted March 31 (edited) My suggestion.. Go back to basics. Factory reset remote. Obviously you will then need to re-pair the Bluetooth aspect of the remote (remote is IR capable when BT is not paired). Do not re-program the remote for your TV. Then from home screen, Settings->BuzzTV Utilities->Volume Control and turn off "force max volume" so the volume is controlled by the remote/box. Set your TV volume (using TV remote) to mid point. Now technically your remote should control the box only. Variable volume, channels, etc... TV power, source and tv volume is controlled by your TV remote. Now, once all tht is confirmed working, you can go ahead and try to reprogram the remote. Personally, since my setup is quite simple (only TV and Buzz box), I don't bother with programming the remote. TV source never changes, so don't care for that. TV Volume I leave at just about 60% and then everything else is controlling the box with it's own remote. With the box having variable volume (if you turned off "Force max volume" option) will allow you to control the output level of the box. So in my case at least, no programming of the remote and all I need to do, before plopping my butt on the couch, is to touch the power button on the TV itself and everything else is controlled by the box Remote manual can be found here if you need to know how to factory reset it: https://buzztv.com/wp-content/uploads/2022/07/BT400-300_manual_MOBILE_v6_Compress.pdf Edited March 31 by Emporium 2 Quote Link to comment Share on other sites More sharing options...
dishuser Posted March 31 Share Posted March 31 you can also scan the qr code on the card that came with your purchase to load manual on phone 1 Quote Link to comment Share on other sites More sharing options...
Ryu Posted March 31 Share Posted March 31 QR also printed back of the remote control. 1 Quote Link to comment Share on other sites More sharing options...
darby0808 Posted April 1 Author Share Posted April 1 I have factory reset, and my cursor is still not moving. I am not very good at this. So be patient. The speaker box comes up. I am unable to move right, left, up or down. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 1 Share Posted April 1 I thought you had a channel change issue? Quote Link to comment Share on other sites More sharing options...
darby0808 Posted April 1 Author Share Posted April 1 The remote will not move for me to pick the channels. It turns the TV on Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 1 Share Posted April 1 you don't use the mouse to change channels either press guide button or channel up/down buttons or ok button to open up category and press page up/down buttons or channel up/down buttons or after pressing ok button press left arrow button to change the category 3 Quote Link to comment Share on other sites More sharing options...
darby0808 Posted April 2 Author Share Posted April 2 The remote will not respond to any of those buttons Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 2 Share Posted April 2 turn the mouse off 2 Quote Link to comment Share on other sites More sharing options...
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