Laurier Doucet Posted February 12 Share Posted February 12 Hi Could anyone help me fix this persistent problem I am having with my E2 Max box. Live tv picture keeps randomly freezing no matter the settings I am using. What settings should I use? I am certainly missing something. I'm using wired ethernet on a 1.5 gbit internet connection. Quote Link to comment Share on other sites More sharing options...
nbs. Posted February 12 Share Posted February 12 Post firmware, software Mac or xc api? What player are you using? Have you ruled out your service? 1 Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 (edited) Hi Firmware version: 2022096 IPTV. 5.0.906 API XC I tried both players "Principal and Sauvegarde" (I am using french language) Live video freeze with either player. As for my service, I tested it on a different Android box and it played ok. Thanks Edited February 12 by Laurier Doucet Quote Link to comment Share on other sites More sharing options...
dishuser Posted February 12 Share Posted February 12 change stream format Quote Link to comment Share on other sites More sharing options...
Emporium Posted February 12 Share Posted February 12 And if you have Timeshift enabled, try disabling it. Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Hi Thanks for the suggestions. I did change the stream format from auto to ts but freezes kept occuring. As for disabling Timeshift, I must admit that I don't know where I can find that menu. Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Hi Thanks for the suggestions. I did change the stream format from auto to ts but freezes kept occuring. As for disabling Timeshift, I must admit that I don't know where I can find that menu. I found out; timeshift is off. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted February 12 Share Posted February 12 try hls instead of ts Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Just now, dishuser said: try hls instead of ts Even if my stream format is TS? Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 I tried HLS and it is worse. Quote Link to comment Share on other sites More sharing options...
dishuser Posted February 12 Share Posted February 12 how do you know stream format is ts? Quote Link to comment Share on other sites More sharing options...
Ryu Posted February 12 Share Posted February 12 are you using vpn? if yes then try without vpn and if no then try with vpn. it could be isp or vpn. it could be your isp's equipment. Quote Link to comment Share on other sites More sharing options...
nbs. Posted February 12 Share Posted February 12 Ask you service if they have another url you could try 1 Quote Link to comment Share on other sites More sharing options...
Emporium Posted February 12 Share Posted February 12 Has this been happening for a while, or is it worse this weekend ? This weekend many ISP are trying real hard to block and throttle due to the superbowl. And I know many services which were buffering like crazy tonight. If you try with and without VPN and the issue does not change, then maybe it is time to backup you servers/favorites. Ensure the backup file is on a USB stick (because I believe by default that box would try to backup internally). Then do a full factory reset, restore your servers/favorites, and try again. Here is a link for hard resetting an xrs4000 (replace xx with tt), but procedure is exactly the same on the E2. I know it may sound drastic, but it may be quicker and less frustrating than trying all sorts of stuff and not getting any results. hxxps://youtu.be/1TKa88hjjrg Quote Link to comment Share on other sites More sharing options...
dishuser Posted February 12 Share Posted February 12 android 9 only backs up to internal you have to manually move it to usb 1 Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Hi I have had this freeze problem for months. I suspected the VPN might be causing this problem therefore I turned off the VPN and rebooted the box. Still freezing. Then I uninstalled the VPN and rebooted the box. No picture freeze over several hours. I hope this was the way to go. Too bad I cannot use a VPN or can I with special settings? Thanks Quote Link to comment Share on other sites More sharing options...
Ryu Posted February 12 Share Posted February 12 28 minutes ago, Laurier Doucet said: Hi I have had this freeze problem for months. I suspected the VPN might be causing this problem therefore I turned off the VPN and rebooted the box. Still freezing. Then I uninstalled the VPN and rebooted the box. No picture freeze over several hours. I hope this was the way to go. Too bad I cannot use a VPN or can I with special settings? Thanks depends on your vpn provider. do they update regularly and if yes do you update their app? also, set specific and closest and fastest server might help. do you setup automatically connect vpn at startup or manually? its completely on your hands now to play with these settings until you find out whats the best setting for you because vpn servers my work good for few hours then may not later and you have to switch to best. so best thing is manually select best every time you wanna watch. Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Hi Thanks a lot for your smart advice. I remember selecting the closest server to my home with automatic connection. The VPN I am using is a very popular one and they promise more stable Internet connections. I'll try to find the best connection. Quote Link to comment Share on other sites More sharing options...
Ryu Posted February 12 Share Posted February 12 3 minutes ago, Laurier Doucet said: Hi Thanks a lot for your smart advice. I remember selecting the closest server to my home with automatic connection. The VPN I am using is a very popular one and they promise more stable Internet connections. I'll try to find the best connection. no worries bud Quote Link to comment Share on other sites More sharing options...
Emporium Posted February 12 Share Posted February 12 The problem is probably made worse by the fact that the E2 is an older box and a little underpowered for some VPN protocols. Some VPN protocols are also heavier than others. If you decide to install the latest vpn client from your provider, experiment by changing between protocols. Since they do encryption, they can be taxing on the cpu, and therefore they can vary lot from one protocol to the other (openvpn, wireguard, ikev2, etc..) in terms of how resource intensive they can be. Quote Link to comment Share on other sites More sharing options...
Laurier Doucet Posted February 12 Author Share Posted February 12 Thanks I'll give it a try. Quote Link to comment Share on other sites More sharing options...
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