x5 initial start up forgot password

[Bartman]

I recently purchased 2 X5 buzz TV Boxes and have tried to install only the first one and I'm doing so I had forgotten my password and tried entering what I thought was my password! During the setup now it'll find my wifi network but to move on further it keeps saying invalid password! I now have the correct password but I'm not able to input it as it will not ask for the password! I haven't tried installing and activating the second box as I would like to get the first one operational before doing so! Need help? I contacted buzz tv via email help line they haven't been able to help and have not replied recently!! Frustrating 

[Ryu]

restart your box and try again. once click on do you get an option to forget network? if yes then forget and try again. if that does not help then try using ethernet cable for now until you get to home screen if possible or factory reset the box using toothpick from AV hole.

[nbs.]

Highlight your network and hit ok.go to bottom and forget network 

[Bartman]

Thanks for the advice used the Av hole and reset box! Perfect 

[Ryu]

sounds good. dont hesitate to ask for anything if you need more help.

[nbs.]

1 hour ago, Bartman said:

Thanks for the advice used the Av hole and reset box! Perfect 

Kind of overkill You could have just cleared data 

[Vishal]

Hi is there anything to do if we forgot the channel access password?

 

[Emporium]

43 minutes ago, Vishal said:

Hi is there anything to do if we forgot the channel access password?

 

Had you changed it ?  I'm assuming you already tried the default 0000 ?

PS: Next time, please start your own thread, since your question has NOTHING to do with the original post.

Edited Saturday at 11:20 PM by Emporium

[Ryu]

43 minutes ago, Vishal said:

Hi is there anything to do if we forgot the channel access password?

 

if default 0000 does not help then two choice. factory reset box or clear app data.

factory reset will reset everything on the box.

clear app data will delete everything on buzz app only. so shortest route is make a backup of buzztv app and clear data and restore.