sharoori Posted September 25, 2023 Share Posted September 25, 2023 Since the new update, 5.0.893 one of my servers refuses to load. I keep getting message above. Checked with provider, and the person taking care of my account has no issue. I've rebooted even done a factory reset. Just won't load. Any suggestions? Quote Link to comment Share on other sites More sharing options...
dishuser Posted September 25, 2023 Share Posted September 25, 2023 does provider have addidtional portal url's to use? Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 25, 2023 Share Posted September 25, 2023 MAC or XC type login ? If it is MAC, ask them to at least do a MAC reset on your account. 1 Quote Link to comment Share on other sites More sharing options...
sharoori Posted September 25, 2023 Author Share Posted September 25, 2023 They did a reset, and gave me another URL, nothing works. My other server works fine. Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 25, 2023 Share Posted September 25, 2023 Have you tried it on another device? Quote Link to comment Share on other sites More sharing options...
Ryu Posted September 25, 2023 Share Posted September 25, 2023 (edited) 7 hours ago, sharoori said: They did a reset, and gave me another URL, nothing works. My other server works fine. type url on your browser and see what it comes up and typed exactly that way Edited September 25, 2023 by Ryu Quote Link to comment Share on other sites More sharing options...
sharoori Posted September 26, 2023 Author Share Posted September 26, 2023 Could my internet provider block a URL? I've done everything. Quote Link to comment Share on other sites More sharing options...
sharoori Posted September 26, 2023 Author Share Posted September 26, 2023 Could my internet provider block a URL? I've done everything. Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 26, 2023 Share Posted September 26, 2023 1 minute ago, sharoori said: Could my internet provider block a URL? I've done everything. Yes they can (at a few different levels). Do you have access to a VPN service to see if it works if you enable a VPN ? Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 26, 2023 Share Posted September 26, 2023 17 minutes ago, sharoori said: Could my internet provider block a URL? I've done everything. How about answering questions that have been asked? 2 Quote Link to comment Share on other sites More sharing options...
sharoori Posted September 26, 2023 Author Share Posted September 26, 2023 NBS I did answers Provider gave another URL doesn't work. I reset MAC, the person I bought from is able to use my subscription on his internet, but I can't on my own internet. That's why I'm wondering if my internet provider is blocking my URL. Quote Link to comment Share on other sites More sharing options...
dishuser Posted September 26, 2023 Share Posted September 26, 2023 you never replied about trying a browser 1 Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 26, 2023 Share Posted September 26, 2023 And we are assuming you are using a MAC sub ? Keep in mind that IF the person you bought it from, tested the service on his box, odds are he will need to do another reset, since the server probably married your sub to his device_id Many servers lock into not only the MAC, but also to DEVICE_ID. Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 26, 2023 Share Posted September 26, 2023 2 hours ago, dishuser said: you never replied about trying a browser Or answered about another device (it's been answered now) 1 Quote Link to comment Share on other sites More sharing options...
sharoori Posted September 26, 2023 Author Share Posted September 26, 2023 NBS I don't understand what you mean try in a browser. The URL? Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 26, 2023 Share Posted September 26, 2023 Type the url your service gave you in the address bar on your computer What does page say? Quote Link to comment Share on other sites More sharing options...
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