Buzztv4500 XRS Sound Issues

[Android]

I have tested 2 Brand new Buzztv4500 XRS boxes running on the same server.... Same settings etc....

Box #1: most channels work, Some Portuguese channels the picture works but no sound.

Box #2: Box works perfectly, Channels and sound on the same Portuguese channels work with no issue....

Anyone else have problems with no sound on some channels on the Buzztv4500 XRS boxes??

[Ryu]

make sure hdmi is properly seated and port is not loose. try switching hdmi cable and see if that helps. 

[dishuser]

or press green button and make sure audio isn't disabled

[Android]

Audio goes to "Disabled" on some channels and wont let you change it. Trust me it is not the server or service provider as I do the excact same thing on a different box but same model box and it works....

[dishuser]

try default player

[SINNER]

Any fix for this yet.

XR 4500 with the latest update keeps on disabling the audio in some channels not all of them no matter what player I choose.

Any help is appreciated.

 

Cheers,

[dishuser]

have you tried green button?

[nbs.]

Pm allaboutbuzz with your mac addy He can send you an update to fix the issue

Edited October 19, 2021 by nbs.

[SINNER]

3 minutes ago, nbs. said:

Pm allaboutbuzz with your mac addy He can send you an update to fix the issue

So far is only the last 3 XR 4500 from hundreds of Buzz boxes I have out there.

But this 3 are not in my possession anymore. ( but of course I have all the Mac's )

Actually 1 of them updated the RC control software about 5 times in a row and each time you would reboot it to complete the update it will update again .

Finally I gave up and pair it under settings by putting the remote in pair mode 

Cheers,

[SINNER]

1 hour ago, dishuser said:

have you tried green button?

Yes ...but the green button only opens the side menu and every time the check mark under Audio is on disabled.

 I change it but after a reboot it changes to disable again.

 

Cheers,

[nbs.]

32 minutes ago, SINNER said:

So far is only the last 3 XR 4500 from hundreds of Buzz boxes I have out there.

But this 3 are not in my possession anymore. ( but of course I have all the Mac's )

Actually 1 of them updated the RC control software about 5 times in a row and each time you would reboot it to complete the update it will update again .

Finally I gave up and pair it under settings by putting the remote in pair mode 

Cheers,

I don't understand what that has to do with pmg allaboutbuzz? If you want the issue fixed you need the update

It happened on my last batch of 4500s

[Steve Dol]

Any updates on sound issues. Certain channels say audio disabled. If you change to stereo,  message shows "Decoder initialization error" and screen goes black. Change back to disabled and picture returns, but no sound 

[dishuser]

try other video player

[allaboutbuzz]

3 hours ago, Steve Dol said:

Any updates on sound issues. Certain channels say audio disabled. If you change to stereo,  message shows "Decoder initialization error" and screen goes black. Change back to disabled and picture returns, but no sound 

Its been fixed

If you PM me the MAC I can send you update

[Timothy]

Can you please send me the update to fix sound issues? (audio disabled).

I have an XRS4500 running version 4.0.530

 

Thank you

[dishuser]

21 minutes ago, Timothy said:

Can you please send me the update to fix sound issues? (audio disabled).

I have an XRS4500 running version 4.0.530

 

Thank you

you need to send your mac

[dishuser]

what firmware version do you have?

 

[Timothy]

Firmware version is 20211108

Mac is:  do not post macs publicly 

Edited February 20 by allaboutbuzz
Posted MAC

[Emporium]

16 minutes ago, Timothy said:

Firmware version is 20211108

Mac is:  xxxxxxxxxxxx

You should not post your MAC in public.  The intention was to send it to allaboutbuzz in a Private Message and he would take care of it.

BTW: Is there any reason you never updated you xrs4500 to BuzzTV 5 and still on version 4 ?   To update to buzztv 5, try going to the Updates screen, and on the remote type "2015" (you will not see anything), and see if it offers to send you buzzTV 5 (otherwise allaboutbuzz can push it).

 

[Timothy]

I did as you said, and updated to BuzzTV 5.  It loads, but when I try to launch any app, a message comes up saying "BuzzTV 5 is not responding."

[Ryu]

12 minutes ago, Timothy said:

I did as you said, and updated to BuzzTV 5.  It loads, but when I try to launch any app, a message comes up saying "BuzzTV 5 is not responding."

did you reboot your box after its finished updating to buzz5?

[Emporium]

After the main update, check to see if there are any other updates.  Or give it some time, it will update.

BuzzTV app pretty sure should be up to 5.0.919 if I recall.

 

 

[nbs.]

If you can't get past the buzz tv is not responding and you can't get to the box menu to reset you will have to do a pin reset

[Timothy]

Thank you for the help.  I was able to get everything up and running with the update installed.