DRAG00N519

I wasn't talking about @allaboutbuzz he just responded before I could finish writing my comment lol If I knew he had responded I wouldn't of posted my comment

With all due respect when a customer is looking for an admin opinion like @Blackmagic is it’s best to let them know where a admin can be found and leave it at that instead of going back-and-forth with them I obviously understand that a open forum is where customers can help and give advice to other customers but sometimes that’s not what they’re looking for they want help from somebody who is involved with the company not a customer’s point of view on there issue

The issue is when you don't have your Wi-Fi turned on it will say your ethernet cord is disconnected @Blackmagic

My box does the same thing but if you try and click on one of your wireless networks to connect to it it won't let you so you're still using your ethernet cord and they are aware of the issue because I have personally talked to one of the admin about this issue there's an update coming out soon

Put your box in developer mode you do this by going to settings clicking on about then scrolling down to build clicking it seven times then press back on your remote then scroll over on device preferences until you see developer options click it and then go down to stay awake and click it to turn it on that should help

Sorry wrong choice of words I just thought it may help

The only reason I thought it might is because it shuts the box down when you do that

Yes I thought taking the power cord out of the box might cause it to do a hard reboot no?

@Androidforsureunplug your power cord from your box and plug it back in it should work off Wi-Fi until you can get a hold of somebody

I had an issue with my ethernet port as well I contacted @allaboutbuzzand I'm in the process of getting a replacement box

So can I get a replacement box? @allaboutbuzz

No I've only posted on here I haven't emailed anybody @allaboutbuzz

There's something wrong with my ethernet port I get very low speed when connected via ethernet but when I connect via Wi-Fi it's fine can I get a replacement box I've tried multiple ethernet cords and I get the same results I have gigabit internet there's no way I should be getting 10 Mbps when connected with ethernet @allaboutbuzz

I disconnected the ethernet cord I'm running it off Wi-Fi now and it works perfectly which is kind of disappointing because I always like to have my devices wired but as long as it works that's all that matters I have a few more ethernet cords I'm going to try eventually but for now I'm just happy it works @allaboutbuzz

I'm resetting my box I got the apps to open so I did a speed test and it said my download speed was 10 Mbps how is that possible when I pay for gigabit Internet and I'm connected with an ethernet cord and the cord is a cat 8 @allaboutbuzz

now none of my apps load and buzz five won't load my channel list @allaboutbuzz

I'm going to restart my router and see what happens @allaboutbuzz

Not yet but on my Nvidia shield I would get 800 Mbps for my download speed I'm connected via ethernet

I clicked update on the main Screen on top of that I entered my IPTV service into buzz 5 using xtreme codes API and it buffers every two seconds that is not an exaggeration and I checked with my provider it's not the service It's also still checking for updates @dishuser

I just got my box and I'm checking for updates but it has been searching for firmware update for 5+ minutes now

I should be getting my 4900 today if the UPS tracker is right

My point was don't worry about it yet because we're all in the same boat

@gig63I wouldn't be too concerned about It yet because the only information I've got from UPS so far is that a shipping label has been created

Did you download the shop app on your phone so you can track your package