nbs.

try hitting the back button It will ask if you want to go into ir mode say yes then hit home button ,settings remotes and see if it will pair theree

Unless you post in detail how you are setting it up there is no way to know what you are doing wrong

Same here

It might have to wait for the update I have it too ,a bit of a pia

usually not around till late morning eastern time It being a monday they have to go through all the emails I would suggest being a bit more patient Again your call I

personally i think this update could be done today but thats your call to return it

Go to getbuzz dot tv and use the contact us form

I have set up a box with buzz 2 software on it and I see the menus you are talking about I tap the green button until i get to the one I want and stop at the one i want I dont see how it can scroll past the one you want?? I dont think the sw would be any different

Your last comment makes absolutely no sense There are always issues with a small percentage of boxes doing updates over the net That's is not just buzz either Email buzz with your mac addy and server ID and they should be able to help you I had issues with one box and they switched update servers for me You could also private message allaboutbuzz with that info and if he comes online he can help you here

Can you take apic of the subtitle screen and upload it?

Yes Yes but it wont get the update I was thinking of What version of buzz 2 are you on?

you didnt do it right You can feel the reset button if you push gently Once you know you have to hold the reset button in and power stick on Keep holding it until the screen appears ,you use volume buttons on remote to go up and down in menu

Thanks

I DONT think you just put a pin in Check out the guide in the xrs 4500 section Back later this aft

I havnt done a pin reset on a stick yet but it erases everything and starts setup again when done I am not near my stick right now but I can advise better later this afternoon There is a guide in the xrs 4500 section on how to do a hard reset It should be the same process except the hole is on the side near the ir hole

I doubt its updating either You normally have a progress bar

Do you have a friend with a buzz unit? Almost all the buzz remotes will work except the arq100

Powering off and on does nothing? Do a h pin reset and try again

What happens when you do a pin reset?

You hardwired? Or wifi? Did you try the other media player? Install a speed test on your unit and check your speeds Is it just live tv that is buffering? I didnt notice any difference with live tv on 5 different servers

Just another note I dont think the issue is the remote I think the stick is locking up on that screen Even if bluetooth is not working it should still work as an IR remote

Issue has been reported a few times already Thanks I was able to do a temp fix by going to settings, advanced settings power key definitions and selecting suspend A quick hit of power key will turn it off (for me anyway) Try it and report if it works for you

You might have to do a hard reset using a thumbtack in the reset hole on side of stick

I didnt know your screen was frozen When you disconnect power and start does it go through the boot process?