Emporium

1 hour ago, melgun7 said:

Thanks for the feedback. I guess that's the problem. So I need to subscribe to some sort of IPTV package subscription? I already pay for TSN and Sportsnet subscriptions.

 

Yes, that is where a buzz box shines.  Unfortunately, IPTV services are not allowed to be discussed on this Forum.  However there are many other forums for that.

FYI:  Recording only work within the BuzzTV app with your IPTV subscription.  Not with 3rd party apps (like you mentioned: Global TV, TSN, Sportsnet, CBC Gem).

22 minutes ago, dishuser said:

you can use the power button on the box for a hard reset

agreed.. On the classic you can can hold the power button, instead of putting something in the A/V hole (forgot about that) .  But the rest of the process is the same.

21 minutes ago, DiRama said:

Hello. When I did all you said Emporium (thanks for you quick response). It starts to update but the line on bottom of screen does not completely download,  but it says it updated. When I check it’s still same S/W version.

Did you clear the cache and data from the 2 apps I mentioned ?

If that does not work, then assuming you don't have too many 3rd party apps, you can backup your Servers, Favorites, and settings to a USB stick (Menu->Settings->configuration->Backup and Restore), then do a hard factory reset on the box to clear it and that will typically help.  Check to make sure there is a ZIP file created on your USB stick before doing a reset (otherwise no backup)   And keep in mind any 3rd party apps you have installed (like Plex, kodi, or others), you'll need to reinstall.

Procedure: https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

Different Buzz box, same procedure for reset.

From Live TV, did you try to go to Menu->Settings->Check Updates ?  Do you get any message on the bottom when you press it ?  If so, what does it say ?

V20240202 is the correct latest firmware for the Classic.   But the S/W version should be 5.0.935.

15 minutes ago, DiRama said:

I have a Buzztv Classic 5. Last update was 2/24. It’s OS version 11. Firmware version V20240202. IPTV version 5.0.913. Why don’t I have a June update yet?

 

 

If you want, from the HOME screen, go to "Setting icon" (top right), scroll down to "apps", "see all apps".  Then go down to "BuzzTV 5" press OK, and then select to "clear cache".  Press "OK" and then back.Scroll further down, and you should find "BuzzTV OTA" and on that one, you can scroll down and select "Clear Data" (this will also clear cache).

Now go back into LiveTV and go back into Menu->Settings->Check Update and see if the message changes.

Who's deadline ?  Like any new product, the schedules can slip.  Development is NOT an exact science when dealing with new hardware and 3rd party SDKs.

It's a new product.  It'll ship when it ships.  Last thing anyone wants (including buzz) is a product that has too many bugs.  Pricey product with many bugs is a sure recipe for piles and piles of complaints.  Better to postpone than to release.

If you can't wait, then I am sure you can easily cancel your order.

Well it obviously won't be.  It is still listed as "Pre-Order" on their web site.  Even the testers here have not received their boxes.  It is summer holidays and I am sure they are all exhausted, and probably need to iron out a few more issues in the software.

Last thing you need, is to get an expensive box which is riddled with too many bugs.  Better wait.

In you PVR Options, (Menu->PVR->PVR Options), what is your recording destination set to ? 

If you hit record while watching a program and you record what you are watching (and there should be a red "REC" icon on top right.  Then after 5 minutes stop it and go check the PVR recordings, is that recording there ?

Keep in mind, that if you have a MAC type subscription, you can only record what you are watching since MAC only allows you single stream.  I have not done it in a while to set a recording on a MAC server on a different channel later.  I don't recall if it gives you a countdown that it will change channel, or does it request confirmation.  

When you hit RECORD button, does it start recording ?  Do you see a red icon on the top right says "REC" to indicate that it is recording ?

When you say you check PVR, and you see a message saying "No EPG available", that typically indicates a recording entry which had no EPG (Electronic Program Guide) available, so it can't give you a description or anything.  If you press "OK" on it. does it start to play ?

Read the last reply in the nearly 2 year old thread you revived ?

Need more info...  Box model, firmware version, software version, etc.. 

And the Dutch with no captioning, that is you iptv provider's issue, not buzz.

From Menu->Settings->configuration, have you tried changing the player for VOD/TV Series to backup or even external ?  You can install VLC (if not already installed), or MX player, or anything else, and you can use that.  But without more info, this thread will die like it has twice before.

Was same price at Canada Computers, Newegg Canada, Staples, memory express and even bestbuy canada.

In the US it was USD$150 (also 40% off) - at least on Amazon,  bestbuy USA.and newegg USA  

Most places, the sale expires tonight (funny some expired as I was typing this - price was $194 when I checked as I started typing, and now I checked again, and back to regular price).

WD has their 2TB black nvme for $192 right now also, and it is a pretty nice price for this unit if you need one.  Prices are coming down slowly on larger nvme.

https://www.westerndigital.com/en-ca/products/internal-drives/wd-black-sn850x-nvme-ssd?sku=WDS200T2X0E

Have you tried forgetting/deleting the WiFi settings on the box and then recreating them ?  The WiFi has nothing to do with Buzztv5 itself, since that is part of the OS/firmware, not BuzzTV5 software.   Maybe try rebooting you WiFi router/access points also.

Is it an E1 you have also ?  The E1 far from being a "new" box.  Relatively speaking, it is one of the older buzz boxes.  It was introduced in 2020, and running Android 7.  There have been newer Android 9 boxes, Android 11 boxes, and now they are releasing Android 13 boxes.

Some of the newer boxes (like The Classic) do have a small button on the side of the unit, but the E1 does not.  The only TRUE factory hard reset, is via the little button at the back of the A/V port.  I typically use a Qtip (cotton swab) and cut the cotton tip off and use that.  I find that the step of the cotton swaps is more robust, and the perfect thickness to go in straight.   If you are going to do a reset anyhow, you can try to do a soft reset first if you prefer.  You will find a factory reset in the Settings menu somewhere if you search.  It is not exact same thing, but in some cases, it is enough.

Soft reset procedure for the 4500 is here, but the menu option will be different, since the E1 uses Android 7, and the 4500 is Android 9.

https://stbtalk.com/topic/307-buzztv-xr-xrs-4500-soft-reset-factory-reset-101/

If you do NOT have an E1, then you should have started your own thread with all the details, instead of reviving a 6+ month old thread.

Procedure can be found here.  Procedure is for the xrs4500 box, but the procedure is identical on your box.

https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

4 minutes ago, buzzer2b said:

Did I miss the actual name for the "RD" ?

Do a little google search with context and you will easily find out what RD means..  Search something like "what is RD or premiumize"  

Agreed.  And with the Backup/restore option in the BuzzTV 5 software (which I am assuming will carry over to BuzzTV 6), you can easily backup you servers, favorites, and buzztv software settings, so if you ever need to factory reset the box (and I do it often when testing), you can easily at least restore those settings, instead of spending time manually redoing them.  So even if you do so many changes while testing and don't remember every one you did and have strange behaviours, there is a simple option.

Sure it does not backup 3rd party apps.  Personally I have all the usual 3rd party apps that I use and like to install, on a single USB stick.  I keep it up to date with all the latest version of the APKs I like to sideload.  So reinstalling them take less than 5 minutes, using the included "app installer".  Then maybe another 10 minutes configuring the few little custom settings on those apps.  Sure if you use Kodi, it can take quite a while to reinstall all the plugins and re-configure, but I have not used that in ages so does not affect me.

Can you try going to  Settings->Device Preferences->Display & Sound->Advanced sound settings->Select Formats, and set it to "None: Never use surround sound"

And then try again.

I get what you are saying, but if it worked before, then the provider has changed something I guess ?

I primarily use W** and have not had a media streaming error in a long time on any of my boxes (including the new X5 SS).  Actually the X5 SS did show it once earlier today, but it was a quick message, and within about 2 seconds, it started streaming with no input from me.

I know some of the streams (like the Pluto streams) that W** carries used to be in some other format, and was causing primary player to not work well, but w** fixed the stream to be like others, after it was reported to them.

And 2 other services I use, I have not seen any increase in media stream errors.

If it is not w** you are referring to, then maybe you can provide the details to aab on the specifics of the service in question.

If there is not much 3rd party software installed/configured, then it might be worth backing up your BuzzTV servers/favorites (ensure you get a ZIP file on a USB stick).  Then doing a factory reset on the box and then restoring your servers/favorites.   Might be quicker than stabbing in the dark

Just curious, have you rebooted the box recently (ie: not suspend or anything), maybe try unplugging it for a few secs, an then plug it back in.

Have you tried possibly rebooting your modem/router ?   Any VPN in the loop (I've had many complain lately of many vpn services causing grief for streaming) ?  Any specific box ?  Are you wired or wireless ?  If you are wireless, do you have the option to temporarily run a cable to the router to see if it helps ?

I can't say I have experienced any issue with my main sub (w...) and I am using it primarily on both my 4900 units, and have an old E2 in the kitchen and no issues there either.

4 minutes ago, Woody said:

Batteries show 97 percent. It is issue with remote. I shut box off last night wouldnt turn on with tge bt250. Used the bt100 it turned on. When turned on i was then able to use the 250 remote.. i just grabbed a different 250 eemote gojng to see if i have issues still tonight will let u guys know.just odd i have been using the one 250 remote for almost a year with no issues the  poof now i have issues 

I had a BT100 do the same, and then I realized how often the wife would drop the remote on the floor.  We had it for the TV in the bedroom, and she would fall asleep and the remote would be on the blanket.  So when she'd get up in the middle of the night, as soon as the blankets would come off, the remote would hit the floor.  OK, it is durable, but eventually it had it's final fall   It takes one drop and to hit the floor at a strange angle, and that's it.

Now she has the ARQ-200 on her side, and I keep my BT-200 on my side so hopefully it'll last quite a while.

Did you remove the remote from the list and re-pair it, or did you just connect ?   Sometimes removing it completely and re-pairing it from scratch can help.

If you have another box, try using that remote on the other box, to see if it truly is the remote having issues, or is it some combination of remote./box not liking each other all of a sudden.

Try another set of batteries. 

If I had a dime for every time I've heard people tell me they just replaced the batteries with new batteries and it turns out the batteries are bad, I'd be a millionaire 

When you say it was unpaired, was it listed in the accessories but just not connected ?   Did you just click on it to have it connect, or did you delete it from the list and then re-pair from scratch ?  Also, try turning the bluetooth off for 5 seconds, and then turn it back on.

If your service does not allow multiple connections, then you cannot set your X5 to record, while you are using another device to watch the same service.

As soon as the X5 tries to record it realizes that MAX connection for service is "1", and number of active is "1", hence it has no available free streams to be able to stream and record on that service.

If you are using an USB key, then it is quite possible it is a poor quality and slow USB key.  Also, is the USB key plugged into the USB3 port (ie: one with blue connector) ?  the other one is only USB2.

11 minutes ago, stan767 said:

I don't have that setting available on my xrs4500 box. There is one on "settings/Advanced settings/HDMI CEC" but no volume control option.

I'm on firmware v20221115 and IPTV version 5.0.935

I wish that there was an option to set an external player in live TV mode, as volume control works perfectly in vod using an external player.

Using external player for LiveTV would probably slow things like channels changes down quite a bit.  Do you actually use the CEC function ?  For my purposes, I could not care less for it (since I just turn my TV on manually), so I just turn it off.  This should essentially stop the box from trying to control your TV volume.  As a test, try turning OFF CEC.