King_Dee Posted December 27, 2021 Share Posted December 27, 2021 So I recently got this box and the first day I synced the remote without struggle but I noticed after a while the remote started to un sync and the buttons would no longer work. I followed the steps again to sync the remote and it is no longer syncing I’ve tried these same steps i did yesterday but the only buttons that seem to work are the power and source . Is there a way to troubleshoot the remote or anything I need help ASAP Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 Even if it's not paired remote should still work as a IR remote Go to remote and accessories and unpair the remote then try to pair it again Quote Link to comment Share on other sites More sharing options...
King_Dee Posted December 27, 2021 Author Share Posted December 27, 2021 12 minutes ago, nbs. said: Even if it's not paired remote should still work as a IR remote Go to remote and accessories and unpair the remote then try to pair it again none of the buttons are working but power and source , they are the only two that turn blue when pressed. I don’t think initially paired it correctly by going to settings and pairing it so maybe that’s why i un synced . Now I’m following the steps multiple times . First starting with entering learning mode, syncing 2-3 keys then short pressing tv power + source to exit learning mode . I’ve done this about 6 times and the remote refuses to work . I’m not sure what to do if I can’t use the remote on the box to get on settings and sync it Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 i would suggest doing a hard reset and start from scratch You dont enter learning mode to pair remote Quote Link to comment Share on other sites More sharing options...
King_Dee Posted December 27, 2021 Author Share Posted December 27, 2021 2 minutes ago, nbs. said: i would suggest doing a hard reset and start from scratch You dont enter learning mode to pair remote How would I go about doing a hard reset? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 (edited) https://stbtalk.com/index.php?/topic/300-factory-reset-hard-reset-xr4500-xrs4500/ Edited December 27, 2021 by nbs. Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 it can be a little tricky I suggest getting the feel for the reset button before plugging in buzz unit Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 Unplug the buzz for a few minutes Power back on and see if remote works Unfortunate you will likely have to do a reset and remote may work fine after If not you will have to contact buzz Quote Link to comment Share on other sites More sharing options...
King_Dee Posted December 27, 2021 Author Share Posted December 27, 2021 5 minutes ago, nbs. said: Unplug the buzz for a few minutes Power back on and see if remote works Unfortunate you will likely have to do a reset and remote may work fine after If not you will have to contact buzz Is there a number or email that I can contact buzz on? Quote Link to comment Share on other sites More sharing options...
Ryu Posted December 27, 2021 Share Posted December 27, 2021 you can pm @allaboutbuzz or contact here https://buzztv.com/site/contact/ 1 Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 27, 2021 Share Posted December 27, 2021 (edited) cs@buzztv.com Edited December 27, 2021 by nbs. Quote Link to comment Share on other sites More sharing options...
ger482 Posted December 27, 2021 Share Posted December 27, 2021 when the remote stops working remove the batteries for 10 seconds, that should do the trick. Quote Link to comment Share on other sites More sharing options...
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