Leaderboard

Well, you guys are awesome at 1 thing. Gang up on the poster and make them feel small, call them names and make them stop posting. Problem solved. Thanks BuzzTV! Your support from the "official forum" speak volumes about your company. If I had any idea I would be dealing with this type of help with the system, I never would have purchased the product. Buyer beware.

Wow. How about we stick to answering the questions. Dishuser, Buzztv would do way better without your comments.

You need to stop being such a drama queen They gave you an option to send it back and get it fixed No tv oh my God!!!!!!

Well, 1st of all, CS never offered me a replacement. I was given the choice to send it back or get the sd card and do it myself. Nothing else. "What's the problem if I get a replacement box"? Well, I would be without a device to watch TV. So how fast do you think it will be to send it out and get it back? Mind you, no TV for that long. How to contact them? Well, surely Buzz knows who they shipped the boxes to. Maybe reach out to the mailing address. After all, these boxes will never update, and it shows as if it is. Many don't want the updates? Are you saying there is no reason to update my box? There are no changes in these updates to fix stuff? What about security patches? Nothing in the updates for that either? Don't update the box? Only happened a few........ Those poor "few" people have a box that will never update and show it is up-to-date. No problem.........A few dozen or 100's, does it really matter? Boxes are out there that will never update unless the consumer finds this site and thread to know their box is not up-to-date. Is that accurate? Oh, and my box is not returnable according to cs.

If you are tech capable enough, then there is no point of going through the hassle of swapping out the box. It is longer for both Buzz and the End user. If user is completely tech zero, that is a different story. At least Buzz is not abandoning them (like I've seen many other companies do). And what would you recommend ? This is not a car, where I have a legal registry of all who purchased it, that I can send out a service bulletin. Many people don't even care about updates, and are happy with what they have. I have 2 xrs4900 boxes and I left one of them on firmware 4.0.xxx instead of upgrading to 5.0.xx branch (for over a year), simply because the "wife" - who is not tech savvy - was happy with the box as it is, and any changes were not often welcome by her. Should users experience an issue with their box, they would seek out help from customer support and would then be provided the required info. It is an unfortunate firmware glitch. It happens. I think Buzz has stepped up to the plate by fixing it, offering the files and instructions to those who can do it themselves, and offering an exchange to those who don't feel comfortable to do it themselves. Don't know what more you can expect from a $250 box. Not many companies step up to the plate like that. Actually Amazon was even worse when they got into an argument with google and pulled the play store from all of there devices a few years ago. Didn't all users pay to have a "true" android box with google services ? Oh, now without their consent, they found themselves with neutered devices. And took them ages to build up their "store".

I bet you leave lowest rating to each restaurant, mechanics, shopping malls or whatever things you do in your daily life. I can understand this. unbelievable, you got so much support from buzz team, and individual members here and still dont want to put little effort nor want to mail and just keep post crap. hope you will resolve your issues some day

Wasn't an exchange offered to me. Send it out or have a sd card mailed and do it myself. I stand by my comments of there are boxes out there and the consumer doesn't know the difference. That is not good customer service.

Dishuser, you say it only happened to a few. I would say there are many that have this box, most likely all that have been sold, and don't know, they have to go to a support group to find out that the box is not updated. This box is brand new and is stuck at the old update. My box says it is updated, and it actually is not. So how many non-techie user are seeing this same thing and don't know any better? Most users go by what the box says. That shows it is up-to-date. If I hadn't come here and seen the thread, I wouldn't know the difference. Oh, and the easy fix..... I beg to differ as a general user of this box. Just my opinion, of course.

Going from memory, since I am not in front of my TV, but hit the "menu", "settings", "Configuration", and I believe it is the first option for LiveTV Player. depending on your version of software, it could say "Primary", "default", "Backup, "Secondary",etc.. there are 2 options. Select the other one of what is presently selected.

Reality is, the source button is just a programmable button. You can program it to do anything you want. Unfortunately, your issue is that the implementation of a "source change" on your TV, requires you to press enter. This is not very common (at least not on the TVs that I have seen). If you can achieve a source change with a single button from your original TV remote, then you should be able to program that button on the ARQ-100. If you need more (like in your case, hitting enter), you would be out of luck. On most TVs, pressing the source button just cycles between the input without requiring additional confirmation from the remote. In some cases, it will show a menu which allows it to select inputs, and there is an auto timeout that if you stay on same selection for more than 2 or 3 seconds, it auto selects and switches to it. Does you original remote have a "quick" discrete button for switching to a specific input ? I know my old sharp TV had a source button (to switch between inputs), but also had 2 other buttons which were direct shortcuts (one direct for TV, and the other for HDMI1). Unless your TV has a single button switch option, I think you would be out of luck. UNLESS... If you don't use the TV power button (depending on habits - some people always turn TV on using TV remote, you can always program the "TV power" button, as the TV Enter key.

Great to hear that And were glad to help

"Drama queen"? Man, the folks here at Buzz are some professional folks. But anyway, what about my other questions? Also, I wasn't aware you had access to my personal communications with CS. My bad, I will just ask you next time.