Raidersam67 Posted December 29, 2022 Share Posted December 29, 2022 so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???.... Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 29, 2022 Share Posted December 29, 2022 Hard reset is the last option Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 29, 2022 Share Posted December 29, 2022 20 minutes ago, Raidersam67 said: so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???.... what option did you select in android recovery screen? Quote Link to comment Share on other sites More sharing options...
Raidersam67 Posted December 29, 2022 Author Share Posted December 29, 2022 that's the issue...there is NOTHING showing up...AT ALL...screen is black.... Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 29, 2022 Share Posted December 29, 2022 you're holding reset button down and then plugging in? you have to hold button for 10 to 15 seconds Quote Link to comment Share on other sites More sharing options...
Raidersam67 Posted December 29, 2022 Author Share Posted December 29, 2022 yup....did this three separate times....NOTHING... the box is literally stuck in ON mode with a black screen. Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 29, 2022 Share Posted December 29, 2022 You'll have to open a ticket then 1 Quote Link to comment Share on other sites More sharing options...
Raidersam67 Posted December 29, 2022 Author Share Posted December 29, 2022 yeahh...kinda figured as the box is unresponsive...TY all for the info... Quote Link to comment Share on other sites More sharing options...
Ryu Posted December 29, 2022 Share Posted December 29, 2022 1 Quote Link to comment Share on other sites More sharing options...
Raidersam67 Posted February 4, 2023 Author Share Posted February 4, 2023 so here's an update on my dead xrs4500...opened a RMA ticket on 12/29/2022....shipped the box back to buzzTV on 1/4/2023....replacement box shipped back to me on 1/17/2023.....delivered to my door on 1/23/2023. The box is working flawlessly and have had ZERO issues so far...THANK YOU BuzzTV for the EXCEPTIONAL CUSTOMER SUPPORT through the whole process with updates along the way.i will DEFINITELY be buying again from BuzzTV if and when i need to upgrade. 4 Quote Link to comment Share on other sites More sharing options...
nbs. Posted February 4, 2023 Share Posted February 4, 2023 best customer support!! 3 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.