Raidersam67 Posted December 29, 2022 Posted December 29, 2022 so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???.... Quote
dishuser Posted December 29, 2022 Posted December 29, 2022 20 minutes ago, Raidersam67 said: so 9 months in to my xrs4500 with buzzTV 5 the other day the picture froze then went completely DEAD...remote won't turn unit off as it's stuck in the "on" mode with a Black screen.... tried unplugging and re-connecting power several times...no bueno, unplugged all wiring hooked up,let it sit overnight re-attached HDMI,LAN and Power...still no bueno, replaced HDMI cable with TWO different cables that i KNOW work....still no bueno... last thing i tried was a "hard" reset to see if it would put into boot mode...still...no bueno.... is there ANYTHING else i can try to get it to work before i submit an RMA to buzzTV and send it back???.... what option did you select in android recovery screen? Quote
Raidersam67 Posted December 29, 2022 Author Posted December 29, 2022 that's the issue...there is NOTHING showing up...AT ALL...screen is black.... Quote
dishuser Posted December 29, 2022 Posted December 29, 2022 you're holding reset button down and then plugging in? you have to hold button for 10 to 15 seconds Quote
Raidersam67 Posted December 29, 2022 Author Posted December 29, 2022 yup....did this three separate times....NOTHING... the box is literally stuck in ON mode with a black screen. Quote
Raidersam67 Posted December 29, 2022 Author Posted December 29, 2022 yeahh...kinda figured as the box is unresponsive...TY all for the info... Quote
Raidersam67 Posted February 4, 2023 Author Posted February 4, 2023 so here's an update on my dead xrs4500...opened a RMA ticket on 12/29/2022....shipped the box back to buzzTV on 1/4/2023....replacement box shipped back to me on 1/17/2023.....delivered to my door on 1/23/2023. The box is working flawlessly and have had ZERO issues so far...THANK YOU BuzzTV for the EXCEPTIONAL CUSTOMER SUPPORT through the whole process with updates along the way.i will DEFINITELY be buying again from BuzzTV if and when i need to upgrade. 4 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.