XRS4500 now tells me "Media format not supported"

[Porkazil]

any help here would be great.
i have two xrs4500 boxes, and today it got an update firmware v20220914, now i get errors with MEDIA FORMAT NOT SUPPORTED.
so when i click on BuzzTV5 loads properly shows menu and guide but give this error. must be a media player issue with this update.
Doesn't allow me to watch live tv anymore, but my other box is firmware v20220106 and i can watch live tv.
what has happened and how can i get to watch live tv again on that box.
anyone with knowledge and understanding would be great, and what to do here, who do i contact ?

thanks in advance.

pzil.

[Emporium]

Have you tried changing the media player ?

Menu->settings->configuration and you should have video player right on top for live TV.  Should have Primary and Backup.  Choose the opposite of what you have selected now.

 

 

[nbs.]

I don't know of any firmware updates that have gone out recently

Hit the menu button and post what buzz version you have

[Porkazil]

BuzzTV 5

firmware; 2.220914

itpv ver:  5.0.793

 

i find this very strange.

i tried changing the Player but still doesn't work, i reset box same issue.

 

Pzil.

[nbs.]

16 minutes ago, Porkazil said:

BuzzTV 5

firmware; 2.220914

itpv ver:  5.0.793

 

i find this very strange.

i tried changing the Player but still doesn't work, i reset box same issue.

 

Pzil.

Pm allaboutbuzz with all your info

[Porkazil]

i know figured out what has happened, my box had gotten updated with the Beta version of:

firmware:  V20220919

iptv version:  5.0.766

my other box never got this update and now my live tv does not work.

i need to somehow get off this firmware version and go back to:

firmware: V20220106

iptv version:  5.0.793

 

[Porkazil]

i would love to know why my box got updated with the Beta version? and how to get back to the previous version.

do you think i can download the firmware from the download section and try to get out of this beta version?

XR4500-update-V20211108 V20211108

[nbs.]

its not beta anymore

[dishuser]

did your one box come with a bt-300?

[Porkazil]

so then how come my other box never got this update, i go to update page and says my box is updated.

[nbs.]

2 minutes ago, Porkazil said:

so then how come my other box never got this update, i go to update page and says my box is updated.

maybe you dont know how to update the buzz 5 software

[Porkazil]

not sure what that means, i am familiar with these boxes.

i know how to update the boxs, is there another way of doing this?

I know i can force the beta update by pressing: 2015 from the remote. but i don't trust that version.

[nbs.]

As i mentioned already there is no beta anymore

To update buzz5 software you hit menu button,,settings ,check update

[Porkazil]

"did your one box come with a bt-300?"

no it did not.

i am at a loss here.

i am thinking of reinstalling the xrs4500 box with older firmware listed on this site called:

 

[nbs.]

why not wait till tomorrow for them to fix it?

[Porkazil]

"why not wait till tomorrow for them to fix it?"

who is gonna fix it and how will they know my issue exists?

just asking?

[nbs.]

I asked you to pm all your info to allaboutbuzz He is the buzz dev

[Porkazil]

yes, i did, sorry misunderstood.

I sent him a message earlier today.

thanks again lets see what happens.

 

Pzil

[nbs.]

he should be here tomorrow afternoon

[Emporium]

I know that in some cases, if you do a factory reset on some boxes, it will download and install BuzzTV 5.

It was in beta back in the days, but it is no longer beta.  If you do download beta, that is not a problem, because within minutes of powering back up, it will find the latest buzztv 5 version and download and install that, and you will be at the latest (non-beta) version.

But like nbs said.  allaboutbuzz is the best person to sort this out for you.

 

[Porkazil]

i have been using BuzzTV5 with no issue, again, everything works except for the LIVE TV player, TV guide comes up and loads properly it messed up the player and now  just get message saying Media format not supported

[dishuser]

25 minutes ago, Porkazil said:

i have been using BuzzTV5 with no issue, again, everything works except for the LIVE TV player, TV guide comes up and loads properly it messed up the player and now  just get message saying Media format not supported

ya we know

[Porkazil]

issue has been resolved by changing server id to a new server id.

thanks all

 

pzil

[sea157]

4 hours ago, Porkazil said:

issue has been resolved by changing server id to a new server id.

thanks all

 

pzil

So are you saying you got a new server?

[nbs.]

1 hour ago, sea157 said:

So are you saying you got a new server?

That's not what he said