Issues with remote after update

[dishuser]

20 minutes ago, freeloader said:

Just tried another remote that has a dongle still won't turn on ,once on, the remote works fine. It's past the warranty.

just used my arq 250 and no issues powering off or on the 4900

try a facory reset

[freeloader]

Ver-9

20220923- iptv ver-5.0.799

[freeloader]

I did a hard reset. No luck

[dishuser]

Just now, freeloader said:

Ver-9

20220923- iptv ver-5.0.799

had no issues the other day using same versions with my bt 200

never tried the arq 250 since it was working fine

 

[dishuser]

when you press the green power button does it turn tv off?

[freeloader]

Have to go out for awhile will check again tomorow . cant spell.

[dishuser]

also what powerkey setting are you using?

and are you using the power supply that came with the 4900?

Edited August 24, 2023 by dishuser

[Emporium]

I did have the exact same problem a while back on one of my 2 4900 units.  But I played with the WiFi toggle a few times back then, and it went away and never had an issue again.  It was strange.

I have 2 units, and both were at exact same firmware/software levels and even tried swapping remotes, add remotes with USB dongle, etc.. and there was no definitive one item that I know that fixed it, but I assumed it was the WiFi toggling, since often the same chip that handles the WiFi, handles the BT.  Still didn't explain why IR would not respond either, but it just fixed itself and have not had an issue since.  The secon unit, never exhibited this behaviour.

When you say you did a hard reset, you mean you did a pin reset, through the hold pin in , power up, scroll down menu and wipe factory reset, right ?

Do you have any HDD or usb drive installed ?  If so try removing them.

 

 

 

Edited August 24, 2023 by Emporium

[freeloader]

I have the power key set on default and it is the same power supply that came with it ,it was working for a long time.

I tried turnig on and off the wifi setting about 6 time turned off with the remote but won't turn on. Yes i did a reset wit the hole in the back of the unit. I'll keep trying with the wifi keep fingers crossed. Thanks for you'r help people.

[dishuser]

settings/advanced settings/powerkey definition

not power options in buzztv utilities

[freeloader]

Hello there the power key def was set to suspend so i changed it to shutdown and it made no difference.

[freeloader]

I don't know when it started didn't pay much attention to when it started i don't think it was because of the update, i would have noticed.