Remote Not Working

[Guess]

Hi, I just got the XR4500 BuzzTv box and my remote isn't able to shut the STB off. My remote doesn't shut off the STB when pressing the green STB button on the remote. When I press the green stb button the light on the remote doesn't turn on. Would appreciate your help.

[nbs.]

You'll have to contact buzz for a replacement 

[Guess]

Hi, I contacted BuzzTV about my remote issue and I got this retarded answer from them: this is most likely the issue the red button should turn the tv off and if you have cec enabled and a newer tv the tv will send the cec code to the STB to turn off or on. REALLY? I need a replacement dammit.

[dishuser]

55 minutes ago, Guess said:

Hi, I contacted BuzzTV about my remote issue and I got this retarded answer from them: this is most likely the issue the red button should turn the tv off and if you have cec enabled and a newer tv the tv will send the cec code to the STB to turn off or on. REALLY? I need a replacement dammit.

did you turn cec off?

and your comment is unappreciated,degrading and hateful

Edited July 13, 2022 by dishuser

[Guess]

Hi, well what does my TV have to do with a remote that is obviously broken or defective?

[Ryu]

19 minutes ago, Guess said:

Hi, well what does my TV have to do with a remote that is obviously broken or defective?

they are trying to help you and thats not how you reply.

it does have to do with your tv because your tv is not turning off with remote but without trying everything you can not say its remote thats broken. in the end it might be remote but without trying everything you can not say its the remote.

 

[Guess]

Hi, I appreciate all the help but i'm getting all the wrong answers back. On the BuzzTV remote the green button is suppose to shut the BuzzTV box on and off.  My remote doesn't do that. It doesn't do anything when I press the green button . So the green button is obviously broken. Instead I get replies that my tv is the issue.  I connected the BuzzTV box to 3 different tv's and the green button still doesn't do anything.  So this is why I am getting agitated. I definitely need the broken or defective remote replaced. My TV's is NOT the issue of the BuzzTV remote not working.

 

[nbs.]

Did you mention the light not working on the remote when you push the button ? It's easy to misread an email and I'm sure they get many with the cec wrong

No need to over react

[dishuser]

I never mentioned your tv

I asked if cec was off?

[Guess]

Hi, I always had HDMI CEC off on my TV's.

[nbs.]

8 minutes ago, Guess said:

Hi, I always had HDMI CEC off on my TV's.

And cec off on the buzz?

[Guess]

Yes