BUZZ TV XRS 4900 TOO HOT

[semsem]

Hello Just got XRS 4900 model today and notice it gets really hot 

I mean super hot

I do Have a formular GTV box , and used other android boxes in the past 

The thing is sometimes it lag when scrolling or pressing the remote, and when i touch the box it is really hot

also when turn back on from standby , it said system error, sometimes need reboot

do you think i got a faulty box?

[dishuser]

did you install a drive in the bottom?

[semsem]

Yes I did install a drive

1 hour ago, dishuser said:

did you install a drive in the bottom?

 

[dishuser]

16 minutes ago, semsem said:

Yes I did install a drive

 

take it out and see if it still runs hot

[semsem]

9 hours ago, dishuser said:

take it out and see if it still runs hot

seems better without the drive, but if Buzztv made a box for $199 to be able to add a secondary drive  but you can not use it since it makes the device unstable. they should think about improving.

Thank you

[nbs.]

Before you start criticizing Buzz you need to rule out other issues

Yours is the first 4900 I have heard with this issue on multiple forums

What is your make and model of drive?

[dishuser]

3 hours ago, semsem said:

seems better without the drive, but if Buzztv made a box for $199 to be able to add a secondary drive  but you can not use it since it makes the device unstable. they should think about improving.

Thank you

and that's why I asked

cause last year the first drive I tried did the same thing

second one I tried worked fine

[gig63]

The first two drives I tried were old 7200 RPM drives and they got hot

The third dive i put in a SSD drive and it gets warm

 

[semsem]

9 hours ago, nbs. said:

Before you start criticizing Buzz you need to rule out other issues

Yours is the first 4900 I have heard with this issue on multiple forums

What is your make and model of drive?

my drive is  sata seagate 120 GB 5400 

[semsem]

7 hours ago, dishuser said:

and that's why I asked

cause last year the first drive I tried did the same thing

second one I tried worked fine

Maybe time for better drive and see

Any recommendation?

Edited June 26, 2022 by semsem

[dishuser]

35 minutes ago, semsem said:

Maybe time for better drive and see

Any recommendation?

https://buzztvglobal.com/collections/buzztv-boxes/products/1tb-mobile-hard-disk-drive-5400-rpm-sata-6

 

[nbs.]

1 hour ago, semsem said:

Maybe time for better drive and see

Any recommendation?

I got lucky. First one out of an old laptop worked perfect

[semsem]

I figured out a fix without changing my drive.

$15 makes the box cool 

Better performance.

On 6/25/2022 at 10:01 PM, dishuser said:

did you install a drive in the bottom?

 

[Gary9]

thank you for share your idea.

[Emporium]

The specific drive being used makes all the difference.   many of the older drives generate quite a bit of heat.  Even SSD.   Initially when I got my 4900 I had installed and old intel 120GB SSD I had lying around, and it would get quite hot.   Then I eventually replaced the drive with a Micron 240GB enterprise grade SSD and the unit now get's just barely warm to the touch.  The controllers used on many of the older SSD would generate quite a bit of heat.

I'm sure many of the older mechanical SSD would get incredibly hot also.  The newer drives often use better bearings with a little less friction and therefore less heat.  Even on desktop drives, I had tried some regular drives in a synology NAS server and the drive temps would hover around 41C to 42C on average.  When I replaced the drives (with Constellation ES.3 enterprise drives) in the same unit with the same settings, the drives would hover around 31C to 32C on average.  The type of bearings used in mechanical drives is very important to heat generation.

One hint also, if I remember correctly, the 4900 used to come with a small thin rubber pad to put on the HDD to fill in the gap between the HDD and the door to avoid it from rattling/moving.  Don't intall that on the whole face of the drive.   Just need a small slice (about 1cm wide), and you can install it just on the opposite end of the sata connectors.  That is sufficient to keep the drive from moving around, and also leaves a small gap to allow a little airflow.  I know it is not much, but every little bit counts.

 

 

[BUZZ_GUY]

Is your XRS 4900 is an open area and elevated off of a flat surface?

If not, I purchased a 4'x4' usb fan that plugs into my unit.  Check Amazon.