Heather Posted April 5, 2022 Share Posted April 5, 2022 Trying to connect new server and xrs4900 will not connect. Have confirmed mac address and url for portal are correct, but still will not connect. Suggestions? Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 5, 2022 Share Posted April 5, 2022 Have you tried connecting with an app? Quote Link to comment Share on other sites More sharing options...
dishuser Posted April 5, 2022 Share Posted April 5, 2022 does mac start with 00:1A:79? Quote Link to comment Share on other sites More sharing options...
Ryu Posted April 5, 2022 Share Posted April 5, 2022 make sure box is connected to internet and working Quote Link to comment Share on other sites More sharing options...
Heather Posted April 5, 2022 Author Share Posted April 5, 2022 Yes, the mac address starts 00:1A:79 and is connected to the internet and working. We have successfully connected with a 2nd server. Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 5, 2022 Share Posted April 5, 2022 Did you try connecting with an app? 1 Quote Link to comment Share on other sites More sharing options...
Heather Posted April 5, 2022 Author Share Posted April 5, 2022 No, not sure how you would do this, with mac address and url from service provider? Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 5, 2022 Share Posted April 5, 2022 You could install stbemu on your buzz and input info in the app 1 Quote Link to comment Share on other sites More sharing options...
Ryu Posted April 5, 2022 Share Posted April 5, 2022 also, try to clear cache and app data and see if that helps. becarfull as clear data will delete all saved portals info. Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 6, 2022 Share Posted April 6, 2022 (edited) Tested It on a 3900,says not activated or expired You need to talk to your service Heather Edited April 6, 2022 by nbs. 1 Quote Link to comment Share on other sites More sharing options...
nbs. Posted April 9, 2022 Share Posted April 9, 2022 Heather switched her service to xc api and it's now working 1 Quote Link to comment Share on other sites More sharing options...
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