Server1

[Wasaga]

server not hand shaking to connect and ideas what is happening or fix

[Ryu]

server probably having issues

[Ryu]

contact your provider and check the status of the server.

[Emporium]

I'm assuming you tried rebooting your box (unplug power, and replug) ?

 

[Wasaga]

My provider re booted the server. I unplugged my router, Buzz box for more than 5 mins. Deleted my wifi connection and reconnected. Went into my Rogers app to make sure the securety was turned off. If something is blocking my url can we not just change the server or ip or something to see if that fixs the problem? I bought this box because people where telling they have not had any major problems and here I have only had my unit 5 wks and my power button stopped working the first week on the remote and now done a whole night with no TV.

[Emporium]

Buzz does not provide any IPTV service, so they can not change any server or IP.  That is up to your provider.  And I am very skeptical when you say your provider rebooted the server.  No service will reboot the server for 1 client saying he/she has problems, since it will affect ALL their clients. 

Are you sure that your Internet provider is not blocking you ?  Do you have a VPN service available ?  I would recommend enabling a VPN service if you have one, since the super bowl is around the corner, the blocking is going to be at full throttle with many internet providers this week, all the way through the weekend.

And power button failing first week, you should just message buzz, and see if you can get a replacement under warranty if you have only had it for 5 weeks.