Cannot Load portal: not supported issue... again

[Fred Perso]

Hi there,

 

As many others, I have this error for a month now.

m3u is working without problem but for a month now (it worked for almost a year), xc api refuse to load.

I checked with my provider. He gave me another url and suddenly it worked.. for 10 sec.! When I left app then get back, same error!

• Tried with / without vpn
• it's working with other apps (Tivimate / Implayer)
• it worked for almost a year then stop working recently (app update?)
• Cleared data / cache

So it definitively comes form the app/box, not my provider

 

Any ideas?

 

Fred

[Ryu]

try to post in the section for your model

Edited January 13 by Ryu

[allaboutbuzz]

8 hours ago, Fred Perso said:

Hi there,

 

As many others, I have this error for a month now.

m3u is working without problem but for a month now (it worked for almost a year), xc api refuse to load.

I checked with my provider. He gave me another url and suddenly it worked.. for 10 sec.! When I left app then get back, same error!

• Tried with / without vpn
• it's working with other apps (Tivimate / Implayer)
• it worked for almost a year then stop working recently (app update?)
• Cleared data / cache

So it definitively comes form the app/box, not my provider

 

Any ideas?

 

Fred

Are the server urls the same for the M3U as the XC Login?

[Fred Perso]

Yes, same url and infos, just different format

[NsC0001]

My box just updated to a new version and it looks like it fixed the issue

[Emporium]

Glad it fixed your problem.. But I don't see anything in the Release notes about XC API.  Unless it was very minor that it was fixed, but didn't make the list.

-----------------

V5.0.0957
New Buzz 5 App Update
Jan 19th, 2026

Changes: 
- Updated Weather Widget**957**
- **Fixed Catch-Up on Mac Servers**
- Added New QR/Web Server Feature to Server Settings to allow you to edit or add new
servers remotely via Code or QR on website
- Fixed Subtitles Bugs
- Update Primary and Backup Players

----------------

 

[MilMascaras]

3 hours ago, Emporium said:

Glad it fixed your problem.. But I don't see anything in the Release notes about XC API.  Unless it was very minor that it was fixed, but didn't make the list.

-----------------

V5.0.0957
New Buzz 5 App Update
Jan 19th, 2026

Changes: 
- Updated Weather Widget**957**
- **Fixed Catch-Up on Mac Servers**
- Added New QR/Web Server Feature to Server Settings to allow you to edit or add new
servers remotely via Code or QR on website
- Fixed Subtitles Bugs
- Update Primary and Backup Players

----------------

 

 this update are for certain boxes? mine x5 is still on 956.

[Emporium]

25 minutes ago, MilMascaras said:

 this update are for certain boxes? mine x5 is still on 956.

Not 100% sure, but my xrs4900, E2, and my Classic all got it so far.  Have not powered up the others yet. 

From LiveTV, did you try going to Menu->Settings->Check updates ?

 

[allaboutbuzz]

25 minutes ago, MilMascaras said:

 this update are for certain boxes? mine x5 is still on 956.

Right now just Android 9

Should get rolled out to Android 11 tomorrow or Wed

The update was just to update the Weather Widget though, as that company required some API changes.

[allaboutbuzz]

4 hours ago, NsC0001 said:

My box just updated to a new version and it looks like it fixed the issue

We didnt make any changes to address this though
Cannot load server:not supported
is a cloudflare issue from the server.

[NsC0001]

This morning the issue cannot load portal is back

[dishuser]

3 hours ago, NsC0001 said:

This morning the issue cannot load portal is back

try a vpn

[Fred Perso]

I see that all suggestion point to the fact it's not related to the box/app itself but because of cloudflare.

But in that case, how come it worked with same box and provider for a long period of time then suddenly not anymore but it's still working for other app on same box ?

If it was on provider side Cloudflare), it shouldn't work at all on xc api, on every app. But it work xc api with other app, and on buzz tv it works on m3u with same credential. I maybe dumb or miss something but I cannot see what cloudflare has to do with that.

And vpn has no impact because I tryied with and without and no change.

[allaboutbuzz]

9 hours ago, NsC0001 said:

This morning the issue cannot load portal is back

I PM you

[allaboutbuzz]

1 hour ago, Fred Perso said:

I see that all suggestion point to the fact it's not related to the box/app itself but because of cloudflare.

But in that case, how come it worked with same box and provider for a long period of time then suddenly not anymore but it's still working for other app on same box ?

If it was on provider side Cloudflare), it shouldn't work at all on xc api, on every app. But it work xc api with other app, and on buzz tv it works on m3u with same credential. I maybe dumb or miss something but I cannot see what cloudflare has to do with that.

And vpn has no impact because I tryied with and without and no change.

I PM you

[allaboutbuzz]

3 hours ago, Fred Perso said:

I see that all suggestion point to the fact it's not related to the box/app itself but because of cloudflare.

But in that case, how come it worked with same box and provider for a long period of time then suddenly not anymore but it's still working for other app on same box ?

If it was on provider side Cloudflare), it shouldn't work at all on xc api, on every app. But it work xc api with other app, and on buzz tv it works on m3u with same credential. I maybe dumb or miss something but I cannot see what cloudflare has to do with that.

And vpn has no impact because I tryied with and without and no change.

Try using Fast Login for Login Type instead of Default