Freezing

[Barr Gu]

I recently made the upgrade from the HD 5 dongle to the classic anniversary edition. But I am finding the picture and audio freezing and stuttering at times. I have the latest update loaded, V20250412. I cannot tell if the firmware needs an update or if it is the streaming box that has a problem.

[nbs.]

I suggest you do a reset of the buzz 

[Barr Gu]

Wil a reset clear my apps and settings?

[Ryu]

yes. reset restores your device to a factory condition. you have to install and configure your device again. however, you can make backup of server and favorites from buzztv 5 in to external device then restore after reset.

[nbs.]

You will have to wait for buzz 5 to update to 946 before you can restore 

[dishuser]

1 hour ago, nbs. said:

You will have to wait for buzz 5 to update to 946 before you can restore 

backup/restore came out last year

 

[Barr Gu]

1 hour ago, nbs. said:

You will have to wait for buzz 5 to update to 946 before you can restore 

What is 946?

[Ryu]

version of buzztv 5 app. so when you reset your box you may not see latest version once box is back online. it may take minutes before it auto download latest version.

[Ryu]

to see the version while in the buzz tv app, press menu and look all the way bottom left and you will the see version of the buzztv 5 app.

[nbs.]

37 minutes ago, dishuser said:

backup/restore came out last year

 

You can't restore immediately to the classic anniversary as after reset the box is at 940

The backup file was created in 946 so you have to wait

[Barr Gu]

You know what is strange? It usually freezes and stutters when I get up and walk by the TV.

[nbs.]

Post more info on your setup?

[Barr Gu]

Classic Anniversary Edition, connected to Wi-Fi router from fiber network. Updated to the 946 Buzz TV 5 firmware. Have a WD Elements 1TB external SSD drive, using as internal storage.

[Ryu]

using external device as internal no good idea. switch back and try again

[Barr Gu]

Okay, I switched it back to external drive, and I believe it is better, though my YouTube TV app still stutters a bit. I think they may need to update the app. I wrote to the to do so, but I don't think they care much. The other apps all seem to work fine now.

Thank you!

[Emporium]

Like Ryu said, it is NOT a good idea to use as internal storage.  That can cause all sorts of issues, and the day your ssd or usb connection get's flaky, it will corrupt your whole box and be forced to do another factory reset.  Format it as portable storage and it can be used for downloading movies, recordings, etc.. as long as you set the options accordingly int he PVR options section.

And as a test, IF it is possible, if the freezing persists, try to run an ethernet cable from your router, to the box, to eliminate the possibility that it is some sort of interference with the wifi causing the freezing.   Does your router only show a single SSID and handle band steering internally, or does it present 2 SSID (one for 2.4Ghz band,  and one for 5Ghz band) where you manually can select the one you want ?  Very often many routers can cause glitches in the way they try to do band steering and sometimes constantly try to renegotiate back and forth between both bands.  You are better off, if possible to disable any automatic band steering and ideally be able to manually choose a 2.4 or 5Ghz SSID.

 

 

 

 

[Barr Gu]

2 minutes ago, Emporium said:

Like Ryu said, it is NOT a good idea to use as internal storage.  That can cause all sorts of issues, and the day your ssd or usb connection get's flaky, it will corrupt your whole box and be forced to do another factory reset.  Format it as portable storage and it can be used for downloading movies, recordings, etc.. as long as you set the options accordingly int he PVR options section.

And as a test, IF it is possible, if the freezing persists, try to run an ethernet cable from your router, to the box, to eliminate the possibility that it is some sort of interference with the wifi causing the freezing.   Does your router only show a single SSID and handle band steering internally, or does it present 2 SSID (one for 2.4Ghz band,  and one for 5Ghz band) where you manually can select the one you want ?  Very often many routers can cause glitches in the way they try to do band steering and sometimes constantly try to renegotiate back and forth between both bands.  You are better off, if possible to disable any automatic band steering and ideally be able to manually choose a 2.4 or 5Ghz SSID.

 

 

 

 

Yes, I have updated the the pvr settings as well. I will try the Ethernet cable later as well. My router has each frequency on a different option to manually choose. Good info. Thank you!

[Emporium]

22 minutes ago, Barr Gu said:

Yes, I have updated the the pvr settings as well. I will try the Ethernet cable later as well. My router has each frequency on a different option to manually choose. Good info. Thank you!

Keep in mind that 5Ghz may be faster, but it is more temperamental as you get further away from the router.  2.4Ghz may be slower (but usually plenty for most IPTV) but it is also more stable on longer ranges "IF you have properly selected the right channels to avoid congestion".  It can sometimes be a bit of a trial an error before you get it "just" right.  Maybe use an app on your phone (I think I used to use Wifi Analyzer) which can graphically show you the analysis of the different channels and which ones seem more congested than others in your area of the home.

 

 

 

[Barr Gu]

Yes, I actually switched from the 5 GHz to the 2.4 gigahertz after reformatting the hard drive.

[dishuser]

2 hours ago, nbs. said:

You can't restore immediately to the classic anniversary as after reset the box is at 940

The backup file was created in 946 so you have to wait

I keep forgetting the anniversary edition has that bug

[nbs.]

Its only because the box was preloaded