Keep having to unplug network

[Emporium]

How a device recovers from a standby will vary from one chipset to the other.   Because of that I never even bother with standby.  Just way too annoying with many devices (not just buzz).  Hell, even laptops crap out their wifi connections after standby or hibernates.   90% of my devices are now hardwired (does not make them immune to network issues - but it is better).  But the one thing I decided many years ago, is that media boxes are just not worth putting in standby mode.  Take all of 45 seconds to boot them clean from scratch, and when it is a clean boot, they typically always initialize properly.  Instantaneous gratification of the box turning on instantly, just to find out some hardware stayed asleep, is just not worth it.

Why not change the powerkey definition from standby to shutdown (which in my opinion should be the default) and save yourself all the headaches for now.  If it can be fixed, I am sure Buzz will eventually look at it.

If you want to debug/test it any further, then obviously a pin hole hardware type factory reset should be the first thing to do to ensure there is nothing latched somewhere during some previous update.

 

 

 

[Ryu]

43 minutes ago, tvlarry said:

My X5 has similar issues, just purchased and here are the issues.

Every so often the unit gets stuck in Standy Mode will not power wake. Have to unplug the power which resets the unit. This happens at least once or twice a week now. Second issue is in Standby, the X5 drops connection from the WiFi. This has been confirmed I can go to WiFi setings and the signal it was "connected" to now says "saved"

You have to actually manually connect again. These 2 issues are annoying and after reading these Posts, there may be a firmware issue. This is not a IPTV Server issue. This is not a Router issue because other Buzz U5s work flawless.

I used a U5 in this same connection scenerio with no issues for years. Only the X5 has 2 intermitting problems.

 

turn off bluetooth and try with IR mode for a week and see the result. 

[tvlarry]

Thanks Emporium, Hardwiring my unit via cat5 still will not correct the intermitting loss of power back n from Standby.

Incidentally I have never had any Buzz unit do this and I have had plenty. This X5 definitely has issues that needs attention.

I also am going to try another X5 out of box to see if similar issues arise and forward that info to Buzz.

For the time being, I have changed Standby to Power Off, and waiting for box to turn on, load firmware, load software, wait for channels to update, and wait for CEC to turn on TV is really not that bad, but its nice to have a quick picture, instant on without the wait, thats why Buzz has this defaulted in use out of box.

RYU, switching to IR from Bluetooth ? That would have nothing to do with dropping the prior WIFI "connected" to "saved" and no connection.

Plenty of signal strength, actually more than using the U5, so the X5 disconnects for some reason, lets see what happens with the second X5 unit.

 

Larry

[dishuser]

wifi and bluetooth share the same chipset

[tvlarry]

Thank you, did not know that.

Just purchased 2 units several months ago, and getting around now to test them. It is frustrating to learn that features you are use to may not operate any longer. 

I hope this can get corrected, I certainly can not recommend these models or sell them knowing this issue exists.

[Ryu]

1 hour ago, tvlarry said:

Thanks Emporium, Hardwiring my unit via cat5 still will not correct the intermitting loss of power back n from Standby.

Incidentally I have never had any Buzz unit do this and I have had plenty. This X5 definitely has issues that needs attention.

I also am going to try another X5 out of box to see if similar issues arise and forward that info to Buzz.

For the time being, I have changed Standby to Power Off, and waiting for box to turn on, load firmware, load software, wait for channels to update, and wait for CEC to turn on TV is really not that bad, but its nice to have a quick picture, instant on without the wait, thats why Buzz has this defaulted in use out of box.

RYU, switching to IR from Bluetooth ? That would have nothing to do with dropping the prior WIFI "connected" to "saved" and no connection.

Plenty of signal strength, actually more than using the U5, so the X5 disconnects for some reason, lets see what happens with the second X5 unit.

 

Larry

ok thanks for the info

[Ryu]

my x5 was doing almost same where I have to reboot to fix every other day. one day I turned off Bluetooth and ever since its on stand by mode and on click instant live tv and never had to reboot. but if you say it has nothing to do then I guess I have to agree with you

[tvlarry]

I will try that now and let you know. Turn off Bluetooth...

[tvlarry]

I do not see a way to actually "shut off" bluetooth, so I unpaired the remotes.

Now that I am using IR and set power to "standby" the Blue LED stays on in "standby"

When remotes were paired with bluetooth, and powere was set to "standby" the blue power LED changed to red.

So turning off bluetooth should not have any bearing on the power LED in "standby" indicating there is now a different function controlling "standby"

On other models this is not the csse. Bluetooth ON, power to "standby" when activated, power LED goes red.

I will try iin this config to see if the dropping WIFI is also corrected.

 

thanks

[dishuser]

home page/settings/device preferences/remotes and accessories/bluetooth

[dishuser]

skip device preferences

[Ryu]

8 hours ago, tvlarry said:

I do not see a way to actually "shut off" bluetooth, so I unpaired the remotes.

Now that I am using IR and set power to "standby" the Blue LED stays on in "standby"

When remotes were paired with bluetooth, and powere was set to "standby" the blue power LED changed to red.

So turning off bluetooth should not have any bearing on the power LED in "standby" indicating there is now a different function controlling "standby"

On other models this is not the csse. Bluetooth ON, power to "standby" when activated, power LED goes red.

I will try iin this config to see if the dropping WIFI is also corrected.

 

thanks

my X5 stays in red when in standby however it was staying blue like yours when it was connected via bluetooth.

my X5 SS had a little different issue where my P6 was keep waking my X5 SS up every other minute. no other buzz device created that interference. as soon I powered off P6 until my X5 SS never woke up on its own. so I would suggest try to turn off any other buzz device around your house or any other bluetooth device in your house and see if that helps. 

Edited yesterday at 12:04 AM by Ryu

[Maestro701]

9 hours ago, Ryu said:

my X5 stays in red when in standby however it was staying blue like yours when it was connected via bluetooth.

my X5 SS had a little different issue where my P6 was keep waking my X5 SS up every other minute. no other buzz device created that interference. as soon I powered off P6 until my X5 SS never woke up on its own. so I would suggest try to turn off any other buzz device around your house or any other bluetooth device in your house and see if that helps. 

This happen to me couple days ago lol. Classic was in another room and I was using the P6 in another, after a few minutes I heard some chatter. Thought it was the neighbors but it was the classic lol. 

[tvlarry]

Thanks for responding

Buzz wants to see the units, so I am shipping them back. I provided photos and they would like to reproduce the issues.

 

 

 

[Emporium]

Since you are sending them back, I assume there is no harm in doing a hard "pin method" factory reset and see if that helps ?

 

[tvlarry]

Not sue Emporium, I am having issue with both units so lets see what they recommend 

[Emporium]

I know you are having issues with both units.  But lately, the last 3 boxes I bought for friends, I had to do hard factory resets (even though they were brand new) because I had some odd behaviors and figured it was quicker to just reset than fuss about it later.

Honestly, it take less than 10 minutes to reset the box, enter your server info and try it again.  Anyhow, it's your choice, but for 10 minutes, I think it is worth a try.

Hard reset (different box, same procedure):  

 

[Ryu]

recently I bought 5 boxes and no issue. 

[tvlarry]

ok thanks will try it

 

[tvlarry]

XRS4500 older unit video shows, is the procedure the same for X5 ?

[nbs.]

18 minutes ago, tvlarry said:

XRS4500 older unit video shows, is the procedure the same for X5 ?

Read his post again