U5 stuck in BuzzTV logos and restarts

[iserna]

Hello. I’ve had no problems with my U5 since I bought it. I went out for vacation and since returning, the U5 had a black screen.

Unplugged and waited for 5 mins and when plugging it back, it loads the BuzzTV animated screen logo and then goes back to black. After about 4 minutes it restarts and does the same thing again.

Any suggestions regarding what I should do?

Thanks!

[Ryu]

not sure if the power supply was disconnected and if yes make sure using original power supply. also, try a different outlet if possible. try to disconnect all external devices like usb, or external drives and swap hdmi cable. if still nothing then factory reset using AV hole with tooth pick.

[iserna]

4 hours ago, Ryu said:

not sure if the power supply was disconnected and if yes make sure using original power supply. also, try a different outlet if possible. try to disconnect all external devices like usb, or external drives and swap hdmi cable. if still nothing then factory reset using AV hole with tooth pick.

Thank you. I did what you suggested. Checked the cable and it’s the original one. Changed HDMI cables and ports. Also used the toothpick on the back and got a message saying restart or power off. I selected restart and same thing happens. Any more help will be greatly appreciated.

Thanks!

[nbs.]

If you are getting that message you are not doing the reset properly 

Follow this guide different model but same procedure

 

[iserna]

I tried that. All I get is the BuzzTv fix logo (no animation). No restore menu. Am I doing something wrong?

I unplugged the unit, used the toothpick, plugged the unit while keeping the toothpick pressing the button. Nothing happens. The led is red and after about 90 seconds turns blue. When it goes blue, the HDMI signal is lost.

Thanks

[Mark7]

I think your power supply may have failed. 

Try and get a new one, the unit is probably fine.

Mark7

[Ryu]

you did not get recovery screen? if possible try a different power supply to see if that helps and if its still under warranty I would contact buzztv support. 

[nbs.]

3 hours ago, iserna said:

I tried that. All I get is the BuzzTv fix logo (no animation). No restore menu. Am I doing something wrong?

I unplugged the unit, used the toothpick, plugged the unit while keeping the toothpick pressing the button. Nothing happens. The led is red and after about 90 seconds turns blue. When it goes blue, the HDMI signal is lost.

Thanks

Can you feel the button being pressed?

[dishuser]

23 minutes ago, nbs. said:

Can you feel the button being pressed?

if it's quiet you can hear it

[dishuser]

25% off right now

https://buzztvdirect.com/en-ca/collections/power-supplies/products/buzztv-12v-power-supply-ac-adapter-for-xrs4900

[iserna]

7 hours ago, nbs. said:

Can you feel the button being pressed?

Yes. It’s absolutely pressed

[iserna]

7 hours ago, dishuser said:

25% off right now

https://buzztvdirect.com/en-ca/collections/power-supplies/products/buzztv-12v-power-supply-ac-adapter-for-xrs4900

Thanks. I ordered it. It will take a while for me to get it but I’ll let you know when I do. Thanks!

[dishuser]

I just remembered a couple of years ago my buddy had this problem and it was a bad hdmi cable

[iserna]

18 minutes ago, dishuser said:

I just remembered a couple of years ago my buddy had this problem and it was a bad hdmi cable

I thought so. I changed the cable to the one used in the AppleTV and the problem persists. Thanks