No sound on my TV!

[sperron]

Hi,

No sound on my TV when I'm using the X5 Super Sport model that I recently bought on black Friday!

If I plug my U5 (same cable, same TV and port)= working.  

Need help before contacting BuzzTV support.  Any idea?

Thanks

Sylvain

[nbs.]

Try the cable that came with the SS anyway

[Ryu]

also, validate sound settings on SS and post your sound settings info please. 

[sperron]

Hi,

After soft reset (Thanks Peter), the stereo sound working but not the surround sound throught the hdmi.  working on my U5 but not with the X5 ss (I'm using same port, same cables on my TV for the 2 devices)

 

Disabling system sound = do nothing also changing parameters None or manual

Thanks for your support

Sylvain

 

Edited December 15, 2024 by sperron

[sperron]

On 12/13/2024 at 9:55 PM, sperron said:

Hi,

No sound on my TV when I'm using the X5 Super Sport model that I recently bought on black Friday!

If I plug my U5 (same cable, same TV and port)= working.  

Need help before contacting BuzzTV support.  Any idea?

Thanks

Sylvain

NEW UPDATE:  After some tests, I have the stereo sound but not the surround sound on the IPTV channels using Buzz TV app.  After installing a third app XCIPTV, stereo and surround sound = working.

Question:  Is new firmware update planned to solve this problem?

Thanks

Edited December 30, 2024 by sperron

[dishuser]

have you tried it with force max volume on?

[nbs.]

When you were on the other site you had users tell you to check your tv settings as they have no issues with their  surround sound passing through