Jenng0507 Posted September 8 Share Posted September 8 I searched and can’t find an exact fix to my problem I recently updated my boxes (I know I’m late) now that it’s on 5.0 it’s not staying connected to WiFi. I know this is a big of some sort because I have 2 boxes and no other connection issues except these devices. It connects on startup, but five minutes in it’s like my wireless networks disappear. And nothings shows until it’s rebooted. Anyone know how to fix this? Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 Xr4000 is the box version 9 shows security patch level 9 but 4.9.113 Which doesn’t seem right and can’t get it to update any further Quote Link to comment Share on other sites More sharing options...
nbs. Posted September 8 Share Posted September 8 Hit your menu button and post info at bottom 1 Quote Link to comment Share on other sites More sharing options...
Ryu Posted September 8 Share Posted September 8 also, I would factory reset the box. 1 Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 34 minutes ago, Ryu said: also, I would factory reset the box. This made a difference ish 3rd times partially the charm, but now none of the xc api or m3u logins are working I’m currently searching the threads 1 Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 51 minutes ago, nbs. said: Hit your menu button and post info at bottom Are you talking about the app version? It says 5.0.766 updated 9/14/2022 Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 My network still vanished after a little while longer Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 8 Share Posted September 8 (edited) 5.0.766 is far from being the newest version. After a reset it may take some time for it to update. You can try to go to "menu->settings-Check for updates" and see if that forces an update. 5.0.935 I believe is the latest public release, but not sure what the 4000 has gotten, but I'd be surprised if it is not 5.0.9xx at least. Does your router present you with a single SSID to connect to, or do you get 2 SSID (on for 2.4Ghz and one for 5Ghz). If you have only a single one, that may be what is causing the issue. The router is trying to decide if 2.4 or 5Ghz band is best for the connection and my be trying to change it when it detects conditions have changed. Don't know what router you have, but many routers give the option to disable what is called "band steering", which combines the 2 bands into one. If you can find that option in your router, disable it, in order to get 2 separate SSID (one for 2.4Ghz and one for 5Gh). And connect to the 2.4Ghz to start. This will make it more stable. Also, before making any changes, I am assuming you have already at least rebooted both your router and modem ? Edited September 8 by Emporium 1 1 Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 1 minute ago, Emporium said: 5.0.766 is far from being the newest version. After a reset it may take some time for it to update. You can try to go to "menu->settings-Check for updates" and see if that forces an update. 5.0.935 I believe is the latest public release, but not sure what the 4000 has gotten, but I'd be surprised if it is not 5.0.9xx at least. Does your router present you with a single SSID to connect to, or do you get 2 SSID (on for 2.4Ghz and one for 5Ghz). If you have only a single one, that may be what is causing the issue. The router is trying to decide if 2.4 or 5Ghz band is best for the connection and my be trying to change it when it detects conditions have changed. Don't know what router you have, but many routers give the option to disable what is called "band steering", which combines the 2 bands into one. If you can find that option in your router, disable it, in order to get 2 separate SSID (one for 2.4Ghz and one for 5Gh). And connect to the 2.4Ghz to start. This will make it more stable. Also, before making any changes, I am assuming you have already at least rebooted both your router and modem ? Yes it’s a single said right now I can change that I will try it Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 7 minutes ago, Jenng0507 said: Band splitting appears to have worked, after several update checks it updated successfully! I love how responsive you guys are! 2 Quote Link to comment Share on other sites More sharing options...
Jenng0507 Posted September 8 Author Share Posted September 8 Last question and I will leave you guys alone lmao! The xc api login now says cannot load portal unable to connect to server try rebooting box I've reboot, several times and not working it a new subscription and worked prior to update of the box Quote Link to comment Share on other sites More sharing options...
Ryu Posted September 8 Share Posted September 8 (edited) Make sure Mac address is not attached to your code. also, make sure your credentials and portal is correct and theres no typo errors. Edited September 8 by Ryu Quote Link to comment Share on other sites More sharing options...
Emporium Posted September 8 Share Posted September 8 (edited) Also, make sure you reseller doesn't have your account "locked" to "agent". Since you upgraded from buzztv4 to buzztv 5, it is quite possible that the agent being reported by the new version of BuzzTV 5 is different than that from buzztv4. Typical typos BTW are extra spaces after the ":". Sometimes the on screen keyboards, auto add a space or 2 after punctuation. Edited September 8 by Emporium Quote Link to comment Share on other sites More sharing options...
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