dishuser Posted June 24 Share Posted June 24 I posted it a few days ago scroll up 1 Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted June 24 Author Share Posted June 24 3 hours ago, Jedab said: No. I went out and just got home in time to run another errand. please give me the email address and what should I say and ask? I’ll check here when I get back home cs@buzztv.com 1 Quote Link to comment Share on other sites More sharing options...
Jedab Posted June 24 Share Posted June 24 Thank you Quote Link to comment Share on other sites More sharing options...
Jedab Posted June 25 Share Posted June 25 I have sent the x5 to Las Vegas with prepaid return shipping label. Should be delivered July 2. thank you everyone 4 Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 26 Share Posted July 26 I have a Buzztv Classic 5. Last update was 2/24. It’s OS version 11. Firmware version V20240202. IPTV version 5.0.913. Why don’t I have a June update yet? Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 26 Share Posted July 26 From Live TV, did you try to go to Menu->Settings->Check Updates ? Do you get any message on the bottom when you press it ? If so, what does it say ? V20240202 is the correct latest firmware for the Classic. But the S/W version should be 5.0.935. 15 minutes ago, DiRama said: I have a Buzztv Classic 5. Last update was 2/24. It’s OS version 11. Firmware version V20240202. IPTV version 5.0.913. Why don’t I have a June update yet? If you want, from the HOME screen, go to "Setting icon" (top right), scroll down to "apps", "see all apps". Then go down to "BuzzTV 5" press OK, and then select to "clear cache". Press "OK" and then back.Scroll further down, and you should find "BuzzTV OTA" and on that one, you can scroll down and select "Clear Data" (this will also clear cache). Now go back into LiveTV and go back into Menu->Settings->Check Update and see if the message changes. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 26 Share Posted July 26 you can check for updates from home screen as well see what version you have you don't have to go to live tv Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 26 Share Posted July 26 Hello. When I did all you said Emporium (thanks for you quick response). It starts to update but the line on bottom of screen does not completely download, but it says it updated. When I check it’s still same S/W version. Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 26 Share Posted July 26 21 minutes ago, DiRama said: Hello. When I did all you said Emporium (thanks for you quick response). It starts to update but the line on bottom of screen does not completely download, but it says it updated. When I check it’s still same S/W version. Did you clear the cache and data from the 2 apps I mentioned ? If that does not work, then assuming you don't have too many 3rd party apps, you can backup your Servers, Favorites, and settings to a USB stick (Menu->Settings->configuration->Backup and Restore), then do a hard factory reset on the box to clear it and that will typically help. Check to make sure there is a ZIP file created on your USB stick before doing a reset (otherwise no backup) And keep in mind any 3rd party apps you have installed (like Plex, kodi, or others), you'll need to reinstall. Procedure: https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/ Different Buzz box, same procedure for reset. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 26 Share Posted July 26 you can use the power button on the box for a hard reset 2 Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 26 Share Posted July 26 22 minutes ago, dishuser said: you can use the power button on the box for a hard reset agreed.. On the classic you can can hold the power button, instead of putting something in the A/V hole (forgot about that) . But the rest of the process is the same. 1 Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 27 Share Posted July 27 As you suggested, I did clear the cache and data before. I have saved the latest setup I have to my usb drive. So I guess I will have to do a reset as you suggest. Bummer that I have to reinstall my 3rd party apps but I get it. This may be a dumb question but do I keep the usb drive plugged into the buzz tv while doing the reset? Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 27 Share Posted July 27 it doesn't matter reset only affects internal drive 1 Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 27 Share Posted July 27 Thanks so much for your help Emporium and dishuser! I appreciate you! 3 Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 27 Share Posted July 27 after initial setup press/menu/settings/configuration to restore buzztv app settings 2 Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 29 Share Posted July 29 So after a factory reset it finally updated and I know dishuser said to restore app settings. I tried to do that but it only sees internal storage. When I go to storage it shows usb there but it only lets me set up the usb so I would have to format it and lose backup. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 29 Share Posted July 29 are you sure you backed up to usb? cause internal is an option Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 30 Share Posted July 30 I clearly mentioned in my post above, to "Check to make sure there is a ZIP file created on your USB stick before doing a reset (otherwise no backup) ". Did you check ? 1 Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 30 Share Posted July 30 Yes I did. Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 30 Share Posted July 30 Can you confirm if there is a .yaml file inside the ZIP file ? Don't lose that zip file if it does When you go to restore, and you put cursor over the "Internal storage", and you click OK on it, does it not allow yo uto switch to the USB stick ? Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 30 Share Posted July 30 I don’t know how to confirm that and it does not allow me to pick anything other than internal storage when I click on it. Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 30 Share Posted July 30 Does it matter that I didn’t put in account credentials this time. Also, my sound bar is not connecting via Bluetooth. Sorry to be so needy. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 30 Share Posted July 30 16 minutes ago, DiRama said: Does it matter that I didn’t put in account credentials this time. Also, my sound bar is not connecting via Bluetooth. Sorry to be so needy. Is your live tv working? Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 30 Share Posted July 30 29 minutes ago, DiRama said: I don’t know how to confirm that and it does not allow me to pick anything other than internal storage when I click on it. Did you try a different USB port ? Did you check on a PC if the zip file is still on the USB stick ? Worst case, try copying the file to another USB stick (copy to your PC from USB, and then put another usb stick and copy the file to the root of the new USB stick. And no, credentials are not needed (I assume you mean google account). I never use my google credentials, since I just sideload everything anyhow. Quote Link to comment Share on other sites More sharing options...
DiRama Posted July 30 Share Posted July 30 Okay I will check tomorrow on USB. My live tv is working so that’s good. Thanks for being so patient with me. I’m sure I will have more questions. Quote Link to comment Share on other sites More sharing options...
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