U5

[netbigfela]

Just received my box yesterday connected everything and the only thing that the box does is turn on and off when it's on I see the buzz logo and then it turns off customer service doesn't answer or respond to emails has anyone else experienced this problem 

[dishuser]

are you using the power supply that came with it?

[netbigfela]

Yes absolutely 

[dishuser]

have you tried a different hdmi cable or a different port on tv?

[nbs.]

3 hours ago, netbigfela said:

Just received my box yesterday connected everything and the only thing that the box does is turn on and off when it's on I see the buzz logo and then it turns off customer service doesn't answer or respond to emails has anyone else experienced this problem 

Customer service will respond. Which email addy did you use?

[Ryu]

also, have you tried to connect directly to wall and tried a different wall outlet?

[netbigfela]

I tried different tvs and sockets,and new hdmi cables same results 

[dishuser]

do a hard (pin) reset

 

[netbigfela]

Thanks champ the reboot did the trick