wsquared13 Posted November 10, 2023 Share Posted November 10, 2023 Firstly, I am a noob with these boxes ... I am running an XRS4500 with FW: V20220919 and IPTV version: 5.0.906. After watching for a few hours I get glitching or freezing ... by the 3rd period of a hockey game it is almost unwatchable. I have tried other channels but it is the same. After a restart of the modem, and the BuzzTV box itself it is good again for another few hours again. Has anyone else experienced this? Suggestions? Thanks in advance. Quote Link to comment Share on other sites More sharing options...
Emporium Posted November 10, 2023 Share Posted November 10, 2023 No issues here with my IPTV provider and multiple boxes including an xrs4500... Could be your provider, or your network. If you are on WiFi instead of wired, it can be even worse. Many cheap routers and modem/router units provided by ISPs are not very good at maintaining a steady stream without glitches and gets worse as the stream progresses. Can you "test" with an ethernet cabled to your router, to remove the WiFi from the equation ? 1 Quote Link to comment Share on other sites More sharing options...
sea157 Posted November 10, 2023 Share Posted November 10, 2023 Are you running a VPN, if you are not your internet service provider (ISP) may be throttling your service (slowing down your service do to streaming). It is always a good idea to use a VPN service with any streaming device. I use Surfshark and have very good results with it. 1 Quote Link to comment Share on other sites More sharing options...
wsquared13 Posted November 10, 2023 Author Share Posted November 10, 2023 thanks for the response ... I should have said I am already using an ethernet cable and NOT wifi. We did just upgrade to a new modem/router and plan with our ISP. The upgrade of theXRS4500 FW and version was done essentially at the same time. Here is the link to my specs. Ignite WiFi Gateway (Gen 2) modem (XB7). https://support.shaw.ca/t5/internet-articles/equipment-info-fibre-gateway-2-0-xb7/ta-p/29898 It is supposed to be better than what we had. Quote Link to comment Share on other sites More sharing options...
wsquared13 Posted November 10, 2023 Author Share Posted November 10, 2023 @sea157 ... I am not using a VPN ... but I will investigate that option as well. Thank you. Quote Link to comment Share on other sites More sharing options...
sea157 Posted November 10, 2023 Share Posted November 10, 2023 1 hour ago, wsquared13 said: @sea157 ... I am not using a VPN ... but I will investigate that option as well. Thank you. You do really need a VPN service if you are doing streaming services. Without a VPN your IPS provider is probably throttling your service. Like I said, I have very good service with Surfshark VPN service and I even think they have special rates going on right now. https://surfshark.club/friend/9fvxy9kq Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 10, 2023 Share Posted November 10, 2023 you shouldn't post live links and some services don't allow a vpn 2 Quote Link to comment Share on other sites More sharing options...
Emporium Posted November 10, 2023 Share Posted November 10, 2023 I don't use a VPN with my service and have no issues. Some ISP will throttle, agreed, but you don't always "need" a VPN. And like DU mentioned, some services do not even allow a VPN. I do have one service that I know with one specific ISP is needs a VPN. But with other ISP, it is not an issue. 2 Quote Link to comment Share on other sites More sharing options...
wsquared13 Posted November 10, 2023 Author Share Posted November 10, 2023 Thanks everyone in talking with others I’m am not sure a VPN is necessary. It was working fine prior. I may simply perform a Hard Reset if it gets any worse. much appreciated thank you. Quote Link to comment Share on other sites More sharing options...
wsquared13 Posted November 10, 2023 Author Share Posted November 10, 2023 Thanks everyone in talking with others I’m am not sure a VPN is necessary. It was working fine prior. I may simply perform a Hard Reset if it gets any worse. much appreciated thank you. Quote Link to comment Share on other sites More sharing options...
nbs. Posted November 11, 2023 Share Posted November 11, 2023 cleared cache? Quote Link to comment Share on other sites More sharing options...
Emporium Posted November 11, 2023 Share Posted November 11, 2023 You can easily test with a VPN if you want. Windscribe offers a VPN with 2GB/month (10GB/month free if you use your email to register). And no payment info required for this account. 10GB should be enough to validate if the issue can be overcome with a VPN. Choose a server that is relatively close to you (to keep latency at a minimum) and you should be good. 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted November 11, 2023 Share Posted November 11, 2023 proton is free only limit is one device per account 2 Quote Link to comment Share on other sites More sharing options...
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