Freezes, plays a few seconds, freeezes, etc etc

[neanderthal]

Hi all.

 

I hope you can help me with my problem. As the title alludes, my unit freezes, plays a second or two, freezes again, plays a couple of seconds, freezes, continually. On most channels.

I only watch rugby (South Africa and New Zealand channels) and news channels, but it's doing this for all channels. I've restarted the box over and over again. Thank you for your help.

 

Incidentally, is there a tips and tricks thread somewhere that I can peruse so that I don't have to start a thread for each issue?

Thanks again.

[Ryu]

try to switch media player

what software/firmware version do you have?

[dishuser]

you don't mention your download speed at the box

do you have a hard drive plugged in the base?

[neanderthal]

I have checked for the latest update and it said the current version is the one in my system.

I don't have any thing connected to the box except the tv. I don't know how to measure download speed. I've wanted to add a hard drive so that I could actually have the recordings of the things I have recorded but haven't done so.

 

Thank you.

[nbs.]

46 minutes ago, neanderthal said:

I have checked for the latest update and it said the current version is the one in my system.

I don't have any thing connected to the box except the tv. I don't know how to measure download speed. I've wanted to add a hard drive so that I could actually have the recordings of the things I have recorded but haven't done so.

 

Thank you.

Post what firmwate and software version it is

Edited September 22, 2023 by nbs.

[nbs.]

Just now, nbs. said:

Post what software version it is

 

[dishuser]

1 hour ago, neanderthal said:

I have checked for the latest update and it said the current version is the one in my system.

I don't have any thing connected to the box except the tv. I don't know how to measure download speed. I've wanted to add a hard drive so that I could actually have the recordings of the things I have recorded but haven't done so.

 

Thank you.

in livetv press menu and look for software version at the bottom

if it's not 5.0.893 then press settings/check updates

to test speed go to app store(aptoide) or google play store and download analiti

[neanderthal]

In settings i clicked about, and then scrolled down to where it said:

kernel 4.9.113

Version 9

build V20220919

 

I hope this is the information you need.

[neanderthal]

It says "latest update installed."

[dishuser]

58 minutes ago, neanderthal said:

It says "latest update installed."

in live tv

press menu

scroll to settings

scroll to check updates

I promise you it wil not say "latest update installed."

because that's impossible

there is a difference between firmware and software

[neanderthal]

It gives me a small pop up box at the bottom of the tv that says "no updates available." I tried it 3X and even took a video that I can send you if you want to see it.

[neanderthal]

I tried signing in on my phone to see if I could post the video here, but couldn't remember my password and it locked me out for 15 minutes. I have a meeting at 7am so i'm going to sleep.

 

I am really grateful for your help and input. Thank you thank you thank you thank you thank you. I appreciate it a lot.

Edited September 23, 2023 by neanderthal

[jellytotz]

We had what sounded like a similar issue. For us, ALL streams would play for about 5 seconds, then the video would freeze for a fraction of a second and you would also hear an audio glitch (a "pop) and then the video would resume for about 5 seconds and then would glitch again. We were able to fix this. For the Buzz app, I forced-stop. Then cleared cache. Then cleared data. This fixed the issue I described. PLEASE NOTE, that these instructions will also wipe out all saved info like server info, favourites, settings, etc.

[dishuser]

59 minutes ago, jellytotz said:

We had what sounded like a similar issue. For us, ALL streams would play for about 5 seconds, then the video would freeze for a fraction of a second and you would also hear an audio glitch (a "pop) and then the video would resume for about 5 seconds and then would glitch again. We were able to fix this. For the Buzz app, I forced-stop. Then cleared cache. Then cleared data. This fixed the issue I described. PLEASE NOTE, that these instructions will also wipe out all saved info like server info, favourites, settings, etc.

just back those up first