Blank Screen at startup

[Johnny Crown]

I have recently purchased a new X5 model.

It has been working fine, but on the weekend, it failed to startup, and only show a black screen.

 

I have re-booted the box, but no improvement

Any assitance would be appreciated.

John

 

[Ryu]

what color light do you see on front of the box? does color change when you press power button on remote control? try to remove hdmi cable on both ends and insert again. try a different hdmi port if available and try a different hdmi cable if possible. if nothing works then factory reset box from AV hole using toothpick. 

[Johnny Crown]

Thanks !  I will try these suggestions when I get home to the box tonight.

John

[nbs.]

Fyi

You won't be able to factory set with a black screen

[Johnny Crown]

I have tried all of the reset suggestions, but no sucess.

I did read a post yersterday that there is no fix for this problem on my model, but the post has disappeared.

[Johnny Crown]

I have tried all of the reset suggestions, but no sucess.

I did read a post yersterday that there is no fix for this problem on my model, but the post has disappeared.

[nbs.]

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