Techdude6 Posted July 8, 2023 Share Posted July 8, 2023 I have an XRS4900 box. I'm receiving a message at the the bottom of my screen that says. "Media format is not supported." I'm unable to watch LiveTV. However, I am able to view VOD. I've contacted tech support. They sent an system update. But, the update didn't solve the problem. Has anyone else experienced this problem? If so, any suggestions on how to resolve this issue. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 8, 2023 Share Posted July 8, 2023 have you tried the other video player? Quote Link to comment Share on other sites More sharing options...
Emporium Posted July 8, 2023 Share Posted July 8, 2023 2 potential things to try: 1> As mentioned my dishuser, In LiveTV, press the menu button, and go to Settings->Configuration and on the top you will see the Media player for Live TV. Choice is "primary" and "backup". Try changing between players and see if it is any better. 2> In LiveTV, press the menu button, and go to Settings->Configuration and on the complete BOTTOM of the menu (you can probably just go upwards to get to the bottom of the list, you will see an option for stream format. Default is probably set to "TS". If you have the option, try changing it to "M3U8/HLS" option. For this specific change to take effect, you will probably need to exit Live TV (long press "back" and select "exit"), and then go back into LiveTV. (May be able to do it with a refresh or something, but properly exiting and then entering LiveTV again is a safe bet). Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 8, 2023 Share Posted July 8, 2023 you don't need to leave live tv when changing stream format Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 Once I go into settings; and then configuration; I don't see a stream format option. Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 Once I go into settings; and then configuration; I don't see a stream format option. Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 VOD feature is working. But, nothing for Live TV. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 9, 2023 Share Posted July 9, 2023 did you try the other media player first? Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 9, 2023 Share Posted July 9, 2023 8 minutes ago, Techdude6 said: Once I go into settings; and then configuration; I don't see a stream format option. press up arrow once to see stream format are you using mac for connection? Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem. Yes, MAC Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 9, 2023 Share Posted July 9, 2023 (edited) disreagard Edited July 9, 2023 by nbs. 1 Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem. Yes, MAC Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 I've had this XRS4900 for approximately 1 year now. Never had a problem until a few days ago. I turned on the box and wasn't able to get LiveTV. I can see the Channel List. But, only receiving the: "Media Format is not Supported" message at the bottom of my screen. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 9, 2023 Share Posted July 9, 2023 do you have /c at the end of portal url? Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 c/ind... Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 c/ind... Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 9, 2023 Share Posted July 9, 2023 type the portal url in your browser and see what happens Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 Host ERROR. Web Server is down. Quote Link to comment Share on other sites More sharing options...
dishuser Posted July 9, 2023 Share Posted July 9, 2023 contact your service if they're up have them reset your account Quote Link to comment Share on other sites More sharing options...
Techdude6 Posted July 9, 2023 Author Share Posted July 9, 2023 Will do. Thanks Will post the outcome. 1 Quote Link to comment Share on other sites More sharing options...
Anu Posted March 19 Share Posted March 19 On 7/8/2023 at 4:35 PM, Techdude6 said: I have an XRS4900 box. I'm receiving a message at the the bottom of my screen that says. "Media format is not supported." I'm unable to watch LiveTV. However, I am able to view VOD. I've contacted tech support. They sent an system update. But, the update didn't solve the problem. Has anyone else experienced this problem? If so, any suggestions on how to resolve this issue. I’m facing the same issue presently. Could you please share how you actually resolved the problem. Any help is greatly appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.