Techdude6

Will do. Thanks Will post the outcome.

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I've had this XRS4900 for approximately 1 year now. Never had a problem until a few days ago. I turned on the box and wasn't able to get LiveTV. I can see the Channel List. But, only receiving the: "Media Format is not Supported" message at the bottom of my screen.

VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem. Yes, MAC

VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem. Yes, MAC

VOD feature is working. But, nothing for Live TV. I also tried switching from Primary to Backup. Same problem.

VOD feature is working. But, nothing for Live TV.

Once I go into settings; and then configuration; I don't see a stream format option.

Once I go into settings; and then configuration; I don't see a stream format option.

I have an XRS4900 box. I'm receiving a message at the the bottom of my screen that says. "Media format is not supported." I'm unable to watch LiveTV. However, I am able to view VOD. I've contacted tech support. They sent an system update. But, the update didn't solve the problem. Has anyone else experienced this problem? If so, any suggestions on how to resolve this issue.