Media format is not supported

[Techdude6]

I have an XRS4900 box. I'm receiving a message at the the bottom of my screen that says.

"Media format is not supported." 

I'm unable to watch LiveTV. 

However, I am able to view VOD. 

I've contacted tech support. They sent an system update. But, the update didn't solve the problem. Has anyone else experienced this problem? If so, any suggestions on how to resolve this issue. 

 

[dishuser]

have you tried the other video player?

[Emporium]

2 potential things to try:

1> As mentioned my dishuser, In LiveTV, press the menu button, and go to Settings->Configuration and on the top you will see the Media player for Live TV.  Choice is "primary" and "backup".  Try changing between players and see if it is any better.

2> In LiveTV, press the menu button, and go to Settings->Configuration and on the complete BOTTOM of the menu (you can probably just go upwards to get to the bottom of the list, you will see an option for stream format.   Default is probably set to "TS".  If you have the option, try changing it to "M3U8/HLS" option.   For this specific change to take effect, you will probably need to exit Live TV (long press "back" and select "exit"), and then go back into LiveTV.   (May be able to do it with a refresh or something, but properly exiting and then entering LiveTV again is a safe bet).

 

[dishuser]

you don't need to leave live tv when changing stream format

[Techdude6]

Once I go into settings; and then configuration; I don't see a stream format option. 

[Techdude6]

Once I go into settings; and then configuration; I don't see a stream format option. 

[Techdude6]

VOD feature is working.  But, nothing for Live TV. 

[nbs.]

did you try the other media player first?

[Techdude6]

VOD feature is working.  But, nothing for Live TV.  I also tried switching from Primary to Backup. 

Same problem. 

[dishuser]

8 minutes ago, Techdude6 said:

Once I go into settings; and then configuration; I don't see a stream format option. 

press up arrow once to see stream format

are you using mac for connection?

[Techdude6]

VOD feature is working.  But, nothing for Live TV.  I also tried switching from Primary to Backup. 

Same problem. 

 

Yes, MAC

[nbs.]

disreagard

Edited July 9, 2023 by nbs.

[Techdude6]

VOD feature is working.  But, nothing for Live TV.  I also tried switching from Primary to Backup. 

Same problem. 

 

Yes, MAC

[Techdude6]

I've had this XRS4900 for approximately 1 year now. Never had a problem until a few days ago. I turned on the box and wasn't able to get LiveTV.  I can see the Channel List. But, only receiving the: "Media Format is not Supported" message at the bottom of my screen. 

[dishuser]

do you have /c at the end of portal url?

[Techdude6]

c/ind...

[Techdude6]

c/ind...

[dishuser]

type the portal url in your browser and see what happens

[Techdude6]

Host ERROR.

Web Server is down.

 

[dishuser]

contact your service

if they're up have them reset your account

[Techdude6]

Will do.  

Thanks 

Will post the outcome. 

[Anu]

On 7/8/2023 at 4:35 PM, Techdude6 said:

I have an XRS4900 box. I'm receiving a message at the the bottom of my screen that says.

"Media format is not supported." 

I'm unable to watch LiveTV. 

However, I am able to view VOD. 

I've contacted tech support. They sent an system update. But, the update didn't solve the problem. Has anyone else experienced this problem? If so, any suggestions on how to resolve this issue. 

 

I’m facing the same issue presently. Could you please share how you actually resolved the problem. Any help is greatly appreciated. Thanks.

[BuzzHelp]

Having the exact same issue with the Media Format is Not Supported and Love Tv doesn’t work but VOD and Tv Series work.  Did anyone find a solution to how to fix?

[dishuser]

1 hour ago, BuzzHelp said:

Having the exact same issue with the Media Format is Not Supported and Love Tv doesn’t work but VOD and Tv Series work.  Did anyone find a solution to how to fix?

did you try the other video player?