BuzzTV XRS4900 stuck during boots mode and nothing happens

[Persianno21]

Today I brought it to a local IPTV dealer to install the stream channels on mine device XRS4900. The device starts but it is stuck in the boot mode with the BuzzTV logo for several hours without any progress. It won't install all things and go to the menu.
Could someone please help me to solve the issue. 

[Maestro701]

Give it a hard reset. Stick pin in reset hole underneath 

[nbs.]

the guide is here I suggest getting the feel of pushing the button in at the top of av hole You shouldbe able to feel it

 

[dishuser]

2 hours ago, Maestro701 said:

Give it a hard reset. Stick pin in reset hole underneath 

it's in the AV port not underneath

[Persianno21]

I tried the hard reset still nothing happens. it sill get stuck with the buzztv logo

[nbs.]

are you holding the button in then plugging buzz in?

[Persianno21]

this what I did:

Hard reset,

Use a tooth pick push in side AV port you will feel a click.

1. Hdmi connected no power line connected push the tooth pick and feel the click. And hold that

2. Put the power line in and still hold the toothpick in for 15 seconds.

3. Now recovery screen comes up take toothpick out

4. Using your remote point the box select factory reset

5. Once done you will see it says complete at the bottom of the screen.

6. Select reboot.

[nbs.]

did the recovery screen appear?

[Persianno21]

yes it apperas and i followed the factory rest and it show complete. after that I reboor the system and I saw several times the logo. But it is still stuck on the logo and it won't go to the menu.

[nbs.]

Not sure if allaboutbuzz can help you remotely

You should use the contact us form at buzztvglobal.com 

[Persianno21]

I have contact the buzztvglobal.com and waiting for there reaction. I have the feeling that error won't be fixed and need to send the device to buzztvglobal.

The shipping part will be great because I live in the Netherlands and hope they will send a new one.

[nbs.]

There is a dealer in europe

[Persianno21]

I think in UK ?

[whacked]

This exact same thing happened to the XRS4900 here. It was stuck or froze  at the same spot your's is stuck at.

I had a USB drive inserted into the XRS.

I removed that drive  and the boot up process immediately continued and completed.

It was a bad drive,  which I found out later by checking it thru my PC

 

Edited November 21, 2021 by whacked

[Persianno21]

how do I do this?

[nbs.]

Just now, Persianno21 said:

how do I do this?

whacked had installed a hard drive previously

[whacked]

4 minutes ago, Persianno21 said:

how do I do this?

do you have a USB drive (memory card or hard drive) inserted into the XRS ?

If so remove it.

If not then insert one and then remove it... and see if it starts the boot up process.

Edited November 21, 2021 by whacked

[whacked]

If that did not work then with the XRS still powered on, remove and reattach the HDMI cable. Or try a different HDMI cable.

These HDMI cables/ports do have power supply, so interrupting that may give the XRS the kick in the rear it needs

[Persianno21]

there was no usb stick or memory card in the device. I followed you last advice and nothing happens

[whacked]

5 minutes ago, Persianno21 said:

there was no usb stick or memory card in the device. I followed you last advice and nothing happens

did you also try the HDMI thing I mentioned above ?

[Persianno21]

23 minutes ago, whacked said:

did you also try the HDMI thing I mentioned above ?

yes and nothing happens. it seems the device doesn't want to run. it is still stuck with buzztv logo

[Ryu]

try to connect ethernet cable and reboot your box and see if that helps.