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XPL 3000 will not update


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Please help, I have an XPL 3000 that will not update, I tried resetting it back to factory, I setup network but still does not update ever.


BuzzTV XPL 3000

Android security patch stuck on Aug 1 2016 ver

Android 6.0.1

build V001s901_20190314

Kernl Ver 3.14.29 


I'm up in Canada is this blocking me ?

also is there a place i can download the files onto USB stick that is safe, so i can try this method.


thank you



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could you also send the update file to me?  I am also in Canada and update always fails for me.
My buzz tv version is also 1.6(1.6.2) Updated 08/07/2018. 

Device: BuzzTV XPL 3000

Android: 7.1.2

build: V002S901_20180906

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