before update mine always went into suspend mode even though shut down is selected
now the box stays on
turned virtual off but blue light stays on but box goes into suspend
you should be in queue
could take up to 7 days but used to happen on tuesday's
and tomorrow is a holiday so if you don't get it tuesday I would email them your info
I've read several posts recently where 2015 worked but took a few days
you need to load 3 files to sd card
I posted the video above
write down all your server info because the fix resets the box as well
https://mega.nz/folder/TIlUzZhR#vIOZKq43u3MS3Y3zoFHdkQ