allaboutbuzz

If its a classic, try holding down the power button instead of the reset button inside the AV hole

No, its a system app that is built into the box That's if you're referring to the Buzz app

Then our app wouldn't cause this

Have you tried changing the password for your account? I know in the past some users have had their accounts hacked and shared online, so that could be what is causing 7 connections at a time As our app would not cause this otherwise.

That options only on Buzz 5 Buzz 6 only uses Server EPG right now, it sounds to me like Server EPG isn't working right now on the server they're using Only XML EPG is I suggested to try changing it to Server EPG on Buzz 5 to rule that out

On Buzz 5 In the Configuration menu for the server you're using, try changing EPG Source from XML to Server If Server gives no EPG, then it means EPG is down using that Source on the server you're using. The P6 currently uses Server EPG on XC Username and Password only We will add XML support soon

HDMI Passthrough is for Audio only on our boxes

Did you format the Drive before or after the previous OTA we sent? As we fixed this issue with the drives on the last OTA, and it might require you formatting it again

Pretty sure its on by default But its in Display & Sound Under the Sound Menu Advanced sound settings Make sure Automatic is turned on Then HDMI Passthrough for sound works automatically

That's on P6, not SS

So somehow this was taken out of System apps on the last Firmware updates Were not sure how it went unnoticed We have it added back for the next Public Firmware update Me personally, I prefer using File Browser to side load apps, as it shows file names better than App Installer In case you have multiples of the same apps, but different versions on your USB

Will need to look into where App Installer went And we removed the notification of apps installing on first boot As majority of our dealers complained it added to the setup time of setting up new boxes, as they cannot use the remote while its doing this

Try hot spotting your phone to the boxes at their house If it works when doing that, but doesn't work when connected to their Internet Then it means their ISP is now blocking the server, you would need a VPN to get around this It probably explains why the boxes work at your location, but not theirs Using a Hot Spot will rule this out.

Have you tried playing the recordings back on VLC or MX Player to see if they work there?

Another update was sent just now to fix this on B5

Revised Version was sent All Remote Buttons have been fixed.

New Update B5 Oct 10th, 2024 Firmware V20241010 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK THIS UPDATE. Changes: - **Fixed Remote Buttons** - Added support for APK bundles - Update preinstalled apps - Add service to update preinstalled apps - Update BuzzTV to 5.0.940 - Fix preinstall apps reinstalling on reboot after user uninstalled - Fix 4K Bugs - Updated Disney + V940 Buzz TV 5 App Changes: - Added Lithuanian language support - Added movie quality list feature for MAC servers - Search by actor names now uses server API on MAC servers - Added forced aspect ratio configuration - Fixed the app wouldn't load season list for some tv shows on MAC servers - Fixed a minor issue when creating PVR recordings - Minor Bug Fixes Please leave feedback below Thanks

New Update E5 Oct 8th, 2024 Firmware V20241010 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK THIS UPDATE. Changes: - Added support for APK bundles - Added Support for New BT350,G20,BT500,IR50/55 Remotes - Update preinstalled apps - Add service to update preinstalled apps - Update BuzzTV to 5.0.940 - Fix preinstall apps reinstalling on reboot after user uninstalled - Fix 4K Bugs - Updated Disney + V940 Buzz TV 5 App Changes: - Added Lithuanian language support - Added movie quality list feature for MAC servers - Search by actor names now uses server API on MAC servers - Added forced aspect ratio configuration - Fixed the app wouldn't load season list for some tv shows on MAC servers - Fixed a minor issue when creating PVR recordings - Minor Bug Fixes

Screensaver is broken on the P6 We need to fix it and send an update We currently don't have a timeline for that

Were not capable of upgrading OS via OTA, due to Amlogic changing how partions work for each new OS/SDK they release on every Chipset. They have been doing this since Android 5 basically.

Turn off Auto Frame Rate in Buzz Utilities

I actually only need your MAC sent via PM So we can check the logs as to why this happens. Reproducing it does help more, but we have a built in logger for issues like this as well.

We can't fix it without reproducing it.

New Update U5 Oct 2nd, 2024 Firmware V20240927 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK THIS UPDATE. Changes: - Added support for APK bundles - Added Support for New BT350,G20,BT500,IR50/55 Remotes - Added Support for Voice Remotes - Update preinstalled apps - Add service to update preinstalled apps - Update BuzzTV to 5.0.938 - Fix preinstall apps reinstalling on reboot after user uninstalled - Fix 4K Bugs - Updated Disney + V938 Buzz TV 5 App Changes: - Added Lithuanian language support - Added movie quality list feature for MAC servers - Search by actor names now uses server API on MAC servers - Added forced aspect ratio configuration - Fixed the app wouldn't load season list for some tv shows on MAC servers - Fixed a minor issue when creating PVR recordings - Minor Bug Fixes Please leave feedback below Thanks

New Update HD5 128 Oct 2nd, 2024 Firmware V20240927 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK THIS UPDATE. Changes: - Added support for APK bundles - Added Support for New BT350,G20,BT500,IR50/55 Remotes - Update preinstalled apps - Add service to update preinstalled apps - Update BuzzTV to 5.0.938 - Fix preinstall apps reinstalling on reboot after user uninstalled - Fix 4K Bugs - Updated Disney + V938 Buzz TV 5 App Changes: - Added Lithuanian language support - Added movie quality list feature for MAC servers - Search by actor names now uses server API on MAC servers - Added forced aspect ratio configuration - Fixed the app wouldn't load season list for some tv shows on MAC servers - Fixed a minor issue when creating PVR recordings - Minor Bug Fixes Please leave feedback below Thanks