allaboutbuzz

Which Model # + Firmware Version # are you using? Using WiFi or Ethernet?

We made 3 separate How To Videos To make things easier. X5 Manual Firmware Update - Downloading The Firmware files https://youtu.be/ccHvIpm0Nys X5 Manual Firmware Update - Setting up and formatting your microSD card https://youtu.be/aInIIo_KtJA X5 Manual Firmware Update - Updating the box https://youtu.be/z7uZtqeZwao

PM me your MAC So I can see what's going on

What type of server are you using MAC, XC Login or M3U?

It was sent to all boxes running 20220919 I just re checked it.

What Firmware version are you currently running?

Android 11 boxes use A/B Updater So its installs as it downloads And just requires a reboot when its finished.

X5 Firmware + Buzz 5 App Update October 12th, 2022 20221011 Firmware Version 5.0.775 Buzz 5 App Version PLEASE NOTE YOU CANNOT REVERT BACK PLEASE NOTE IT WILL TAKE UP TO 20 MINUTES TO DOWNLOAD + INSTALL + REBOOT V20221011 Firmware Changes: - Added Power Key Definition back with Suspend + Shutdown + Reboot - Added ON/OFF Switch for Virtual CEC that turns off the box when the TV Turns off. For users without CEC TVs - Fixed BT-400 Disconnecting and Red Light appearing Version 5.0.775 BUZZ 5 APP Changes: - Fixed a Catch-Up Crash - Fixed a bug in XML EPG with cache on Internal Storage - Fixed Live TV would continue playing in launcher on Android 11 in rare cases - Fixed Closed Captioning not working on HLS Streams in Live TV - Fixed a bug with certain streams on Live + VOD not working when using 5.1 Audio - Fixed a bug with Backup Player not automatically playing the next episode in TV Shows. - Fixed a crash if enter very long channel number when trying to search channel by number - Fixed an internal crash when loading tv series on some streaming lines servers when season or episodes don't have names - Fixed an internal crash on MAC Servers when seasons in tv shows don't have names - Fixed an internal crash on MAC Servers if server sends movie ratings (imdb) in a wrong format - Fixed an internal crash on MAC Servers if server doesn't send channel list. PLEASE LEAVE FEEDBACK BELOW THANKS

U5 Firmware + Buzz 5 App Update October 12th, 2022 20221011 Firmware Version 5.0.775 Buzz 5 App Version PLEASE NOTE YOU CANNOT REVERT BACK PLEASE NOTE IT WILL TAKE UP TO 20 MINUTES TO DOWNLOAD + INSTALL + REBOOT V20221011 Firmware Changes: - Added Power Key Definition back with Suspend + Shutdown + Reboot - Added ON/OFF Switch for Virtual CEC that turns off the box when the TV Turns off. For users without CEC TVs - Fixed BT-400 Disconnecting and Red Light appearing Version 5.0.775 BUZZ 5 APP Changes: - Fixed a Catch-Up Crash - Fixed a bug in XML EPG with cache on Internal Storage - Fixed Live TV would continue playing in launcher on Android 11 in rare cases - Fixed Closed Captioning not working on HLS Streams in Live TV - Fixed a bug with certain streams on Live + VOD not working when using 5.1 Audio - Fixed a bug with Backup Player not automatically playing the next episode in TV Shows. - Fixed a crash if enter very long channel number when trying to search channel by number - Fixed an internal crash when loading tv series on some streaming lines servers when season or episodes don't have names - Fixed an internal crash on MAC Servers when seasons in tv shows don't have names - Fixed an internal crash on MAC Servers if server sends movie ratings (imdb) in a wrong format - Fixed an internal crash on MAC Servers if server doesn't send channel list. PLEASE LEAVE FEEDBACK BELOW THANKS

HD5 Firmware + Buzz 5 App Update October 12th, 2022 20221011 Firmware Version 5.0.775 Buzz 5 App Version PLEASE NOTE YOU CANNOT REVERT BACK PLEASE NOTE IT WILL TAKE UP TO 20 MINUTES TO DOWNLOAD + INSTALL + REBOOT V20221011 Firmware Changes: - Added Power Key Definition back with Suspend + Shutdown + Reboot - Added ON/OFF Switch for Virtual CEC that turns off the box when the TV Turns off. For users without CEC TVs - Fixed BT-400 Disconnecting and Red Light appearing Version 5.0.775 BUZZ 5 APP Changes: - Fixed a Catch-Up Crash - Fixed a bug in XML EPG with cache on Internal Storage - Fixed Live TV would continue playing in launcher on Android 11 in rare cases - Fixed Closed Captioning not working on HLS Streams in Live TV - Fixed a bug with certain streams on Live + VOD not working when using 5.1 Audio - Fixed a bug with Backup Player not automatically playing the next episode in TV Shows. - Fixed a crash if enter very long channel number when trying to search channel by number - Fixed an internal crash when loading tv series on some streaming lines servers when season or episodes don't have names - Fixed an internal crash on MAC Servers when seasons in tv shows don't have names - Fixed an internal crash on MAC Servers if server sends movie ratings (imdb) in a wrong format - Fixed an internal crash on MAC Servers if server doesn't send channel list. PLEASE LEAVE FEEDBACK BELOW THANKS

Latest update Oct 11th 2022 V775 Changes: - fixed a crash if enter very long channel number when trying to search channel by number - fixed an internal crash when loading tv series on some streaming lines servers when season or episodes don't have names - fixed an internal crash on stalker when seasons in tv shows don't have names - fixed an internal crash on stalker if server sends movie ratings (imdb) in the wrong format - fixed an internal crash on stalker if server doesn't send channel list.

If you're using Source Pair on the Remote for Power Button Then do this From the Home Screen Go to Settings Go to Buzz Utilities Go to Volume Control Turn on Force Max Volume. See if that fixes your issues

If its permanently on red light The box is bricked now basically The SD card we shipped you won't even fix it now. I suggest you just email us back on the ticket we had with you, and you will now need to ship it to us to get fixed.

Ok sorry misread it

We shipped him an SD Card with the files already on it Tested it before sending as well.

We sent it to your MAC So please check, it should be available And we edited your MAC out As you shouldn't post it publically.

This thread is going off topic I ask everyone to please refrain from going back and forth on the current issue being discussed Otherwise I will need to close this thread. The issue has been handled over Email, with a solution.

The way we do updates is we send them to boxes based on the Firmware Version # they're currently running Since X5s running 20220624 cannot properly take OTAs, we leave those out when sending updates. That is why, when you check for updates on the X5 and you're running 20220624 It says No Update Available or Up to Date. I believe you also have an Email Ticket with us through cs@buzztv.com And we offered a few solutions to you for your issue. I'm not sure why you're continuing with this on our Forums

Latest update Oct 3rd, 2022 V774 Changes: - Fixed a TV Series bug with missing Episodes - Fixed a bug when powering back on into Live TV

Didn't forget Just the first batch of SD cards we bought were no good Waiting to receive more We should be shipping it this week to you

Great to hear that And were glad to help

We will look into this and report back Thanks for bringing it to our attention

We don't block URLs on our apps And made no changes to the app that would cause it not to connect. So am not sure why the url won't work for you on that box. But at least another URL does work now.

Did you try changing the password? Is there a country lock on the account by chance? Are you using VPN?

How are you powering the HD5? With the power supply it came with or your TVs USB Port?