nbs.

It's not available on mac servers

hit menu button ,settings configuration scroll to bottom

If you have option to change stream format change it to hls

2 minutes ago, gig63 said:

It says that right on the button you press to download movie

i know that I am just saying its a different message 

8 minutes ago, gig63 said:

Download failed 

That's different from a hls message

Have to wait to see what allaboutbuzz says

also have you rules out your service?

hit menu and check updates there

you can also update your box at home page,check updates 

When it says no update available type in 2015

20 minutes ago, gig63 said:

I have only tried down loading VOD on one of three services and wondering if anyone else has see this.

when I try to download VOD 4K I get download failed, but if I download the regular video it downloads no problem.

I'll try the other two services then update

 

what is exact message with the 4k movie?

hit menu button while on live tv Info is at bottom

Strange that I don't have that issue with my 4500 or 4900

Allaboutbuzz said that you have to pm him for the beta

Menu pvr,pvr options 

Try another hdmi

Is this a new box Did it just start?

Buzz 4 buzz 5 Please post more info

Try another hdmi cable, another hdmi port

7 minutes ago, A C said:

serverID?

Yep

5 hours ago, allaboutbuzz said:

If you're using XC login

Do the following. 

Press Menu

Go to Configuration

At bottom change Stream from TS to HLS. Reconnect to server. 

The channels should start working 

That's easier...lol

looks like you will have to do a hard reset

have you powered off and on?

totally black? ot just on live tv and vod?

Buzz 4 or 5?

Version #?

Read his post Rinny He said all e2 series

Are the buzz versions different?

You should also specify buzz update or firmware update 

the 4000s are able to update

i believe its the e2 then the sticks

likely hls streams

No ,youtube has nothing to do with your service

You could install an app like stbemu  and set up your service on that app

If vod has issues on stbemu its your service 

You could call your service people but they dint always tell the truth

Whats the question?