No there is not a problem with the x5. Could be server/box conflict ,conflict with router etc.You might want to fo a hard reset if you havnt first
Pm allaboutbuzz He might be able to give you an update
Your guy can't reimage your box. It doesn't work that way.
You should do a hard reset and if that doesn't work do some troubleshooting bad cable ,power supply etc
Guide here
its video player and you click on live tv after menu settings configand you have the option to change it
Have you tested your service on another device?