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Certain WD NVME require a Firmware update, because they just disappear/get deleted from the BIOS at random This happens on Windows even Look up a firmware update for your model, as this could be the case for you. WD released a Firmware update for this problem about a year ago You will need to connect it to a PC or MAC to do the Firmware update though.

New Firmware Update X5 SS March 12th, 2026 Firmware V20260225 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: - Updated Youtube Please Leave Feedback Below

Sorry I double clicked and didn't notice that it had been posted twice until now. I was unsure where to post the question. I will watch more closely in the future.

That worked. Thanks

you only need one thread and this one is in the wrong section

you'll probably have to get sent a forced update you missed a firmware update

connect to server while watching live tv try to update if still not then pm your Mac id to allaboutbuzz.

I had the same issue with screen blacking out and going back to home screen. I did a factory reset and issue no longer happens

New Official Classic Anniversary Firmware Update March 12th,2026 Firmware V20260108 UPDATE TAKES UP TO 20 MINUTES TO DOWNLOAD + INSTALL YOU CANNOT REVERT BACK Firmware Changes: -** Added BT350 Remote Firmware OTA for Remotes which haven't received it yet to fix the Mic + Search Buttons** - Updated Youtube - Fixed Format Hard Drives Bugs Please Leave Feedback Below

as far freezing could be isp or network related. I have heard some people same isp with different equipment (router) from same isp being throttled. so allowing url in security or disabling it helps as well as using different DNS (google or open dns..etc) in the box also helps.

Sure it is not his internet ? If he is using WiFi, maybe as a test have him try using a direct ethernet cable. Speed is not the only factor for internet connection. It needs to be stable. Fast and unstable is useless. Better slightly slower and stable. And not all wifi routers are created equal. I've given my B5 to my mom and she has no complaints (it is hard wired to her old asus router - not wifi) and have not reset it ever since I installed it over a year ago.

It was mentioned here the update was sent to all Versions of OS 9 + 11 + 13

Just checked BOTH of my xrs4900 devices and they are BOTH at 961. And so was my old E2 and xrs4500.

can do it from home screen menu/settings/check updates

Thats just the day it was built We tested it for 3 weeks before sending it as an update to the publc

I do to. All my boxes are set to shutdown. It's one of the first things I do. This way, always sure to have a clean boot with no residual crap from other apps or anything that is misbehaving. The whopping 30 seconds it takes to boot the box is not going to make a huge difference. The frustration of dealing with leftover crap from a standby/sleep/suspend or whatever you want to call it is just not worth it.

There are infinity apps in aptoid market.Not sure its the one you want

Is it a good idea to save a bunch of show, mostly series or 24/7 categories as favourites on say a B5 or any BT5 box? So like on guy probably has save 100 or so favourites. Is that advisable? I told him just get a Princess Auto Keyboard and search your series/ 24/7 and us them directly. Like each favourite is it taking much memory? What is the best way to manage this?

I have 3 favourite categories no issues

I don't see an issue saving them as favorites. That is what it was designed for. For TV Series keep in mind that if your service provider changes servers on and series_id in the back end or shuffles things around, your favorites may show the program and imdb/tvdb summary of the show, but may not show the different seasons and episodes available (if the series_id has changed). If this happens, you would need to remove that TV show from favorites and then search for it, and add it back. It happens from time to time. For LiveTV channels, I have way over 200 favorites and I even have 2 favorites categories (one for me, and one for the boss herself). For TV Shows, I typically have a dozen or so favorites which are the ones I am following typically. For Movies, I typically add them to my favorites when browsing, to tag them "to watch". But once I finish watching them, I untag them. But I don't see any issue adding them to favorites. Sure the B5 is the entry level basic series 5 box, and relatively slower than the more expensive boxes, but it won't harm to add favorites. That is one of the basic features, may as well us it.

do you have force usb ts on?

For the ones that come with the box initially I am pretty sure it does, since after a fresh clean boot, it goes ahead, downloads and installs all the 3rd party apps (and you see the message on screen as it loads them). However anything YOU installed, absolutely not. You will need to download and reinstall them yourself.

Alright, after I left, I continued testing to figure out why it was stuck on the blue screen. After a few tries, it stopped launching the page altogether. Then, after a few hours, it did launch with the blue screen again, but most of the time it wouldn’t. So, I tried doing a factory reset from the settings, but even after that, the issue stayed the same. At this point, I decided to do a hard reset. When I opened up the back cover, I realized that a few weeks ago I had installed a 256GB NVRAM which had been working fine until now. I stopped the reset process and powered on the box again. When I checked storage settings, under removable storage it oddly showed my device as safely ejected even though it was properly connected. I tried recording but my drive wasn’t detected. So, I shut down the device again, removed the NVRAM, powered it back on, and now everything works perfectly. I can launch the update page without any issues. It’s really strange that the NVRAM caused this problem and somehow got ejected on its own. By the way, I never reinserted the NVRAM because I need to return it to my friend. But anyway, everything is back to normal now. Thanks!

He did say that he has tried 2 different HDMI cables and different ports on the TV. However I am not in front of my box, but I vaguely remember someone else having a similar issue and I believe it was resolved by turning off Auto Frame rate option. But not sure where it would be (since I m not home, in front of my box now). But it is something to check out in the settings/device preferences. Maybe under hdmi settings or something.

Even though it runs Android 9 I didn't see it posted in the section. Just realized it's now listed in the discontinued models section. Will check when I return home if the update is available. Thanks

Have you tried a different hdmi?

Lol.. I know.. What I meant to say is the issue you describe, works fine for me. When I go to that screen I get the proper update screen with all the details. But I have the other issue I described under that.

No issues here

Definitely odd. I just checked and I have internal showing and "android" which is a small 250GB NVMe I have installed in it. And if you go to Settings->device Preferences->Storage you don't see the "Removable storage" ? HAVE YOU UNPLUGGED the POWER for 10 seconds on the box, instead of just power off/power on ?

Reset your buzz

Did you try removing the NVMe drive and see if the issues persist ? Maybe try doing a recording to the onboard storage first and see if that works. Quite possible that the nvme is toast. Would not be the first time

There are issues with 90% of media boxes out there that use suspend/sleep. But I don't even see why this is even an issue when booting the box takes only 30 seconds. Why even bother with standby. The only exceptions I've seen are certified google boxes that I have tested. But even those will eventually need to be power cycled, since they start acting up in various ways. And this is NOT limited to Android devices.

The latest comcast Xfinity stream app (USA) is on Aptoid (like nbs mentioned). Installed no problem and launched. But I don;t have an account to log in. It seems to open a web based page for sign in, so you may need to use the "mouse cursor" mode to navigate a bit. I also sideloaded the apk for the latest Rogers xfinity app (for Canada), and it also loaded and launched without an issue (just had to ensure Google's over protective "Play Protect" is and remains disabled.

standby and suspend are the same thing I use shutdown