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You can use aptoid like nbs has mentioned above... However you can also easily download the APK from their web page, put it on USB stick and install it using app installer, or one of the file manager/explorers. https://surfshark.com/download/android Just click on the "download apk" button The reason it probably says it is not compatible is because unlike other boxes that use regular android os, the 5 series of buzz boxes uses a native AndroidTV OS, which is different. So if the author of the App has not tagged or built the app with the proper properties to identify that is it androidTV compatible, it will not show up in play store for the device. Does not mean however that it won't work. I typically keep all the usual apps that I install, as apk on a usb stick and I just install them one after the other, without ever using my google account on the box.

Buzz was unable to update so they asked me to return it for service.

Do you have Max volume enabled ? Disable max volume and you can then control the variable volume of the box with the remote. I typically keep the TV volume at about 60% or 70%, and then use the variable volume on the box. Also, the BT250 has 4 button (on the top surrounded by blue line), which are IR learning buttons. So you can even have the remote memorize some of the buttons from your TV (but keep in mind that is IR only, not bluetooth obviously). So those 4 buttons can mimic any 4 buttons of your TV. most people will use them for power, input select, and TV volume +/-, but you can really use them for anything you want. Since in my case, I don't use any other input, I had mapped the "input" button to be the "sleep" button from my TV remote. If you want to program the 4 buttons, you can check out the instructions in the manual: https://buzztv.com/wp-content/uploads/2023/03/BT-250_Manual_V1.1.pdf

Some pics would help

Please clarify.. You state: So if you press "OK" for a channel list, do you have ANYTHING ? Any categories, channels, etc.. ? And you say ["still" had favourites], I don't get the point ? You still see favourites ? So does EPG have the channels listed and no EPG info ? Or is the EPG completely blank, ie: not even channels listed on the left. Just as a test, did you try creating a "new server" name it whatever you want, and use the exact same info M3U/EPG xml URLs ? Does the server support XC ?

Firmware version and app version

Thanks! I installed Downloads app from Google store then used apk from surfshark website to install. Works like a charm now

How old is that info ? I did not bother to check YT. The P6 has been getting all sorts of fixes, since it was introduced last year. Sure when it was first introduced, like any modern device it had a few bugs. But if you take some time, you can read the release notes of the various updates and you will see there were many audio bugs fixed, including for Bitstream audio, passthrough codecs etc... Even updated HW Codec libraries not long ago to fix rare but potential glitches with some types of streams. Example of one from August 2024 where amongst other things, they addressed the following: If you have a receiver, you will most probably enable passthrough and let the receiver handle the decoding. There was an issue with some passthrough, but they have been addressed over the number of updates.

Manual Update fully works now if you're running this update Previous FWs downloaded it in the background, so if it wasn't downloaded yet and you checked manually. It would say there is no update. As we separated the FW + App Updates now for all future updates after the FW and App update below. To make things easier. Dealers were complaining that you had to reboot the box for an App update.

which volume buttons? there are 2 sets top set doesn't control box volume

Did you try creating another server entry with same m3u link to see if it helps ? No typo (extra space or something in the URL - sometimes android keyboards adds space automatically after a "."). Was it working fine before the update on the P6 ? If you use the BuzzTV 5 app which is also on the P6, does it behave the same way, or does it work ? PS: Note that the EPG/Guide button on the remote, is mapped, and will always bring up the BuzzTV 6 EPG, so if you are in BuzzTV 5, please use the Menu button, and select EPG from the menu to check.

did you plug in the usb adapter?

read the posts above

When he says "manual" update, it is from the Settings screen (from home screen), where it has the option to check for updates don the list. Not using a file physically to update manually.