Does anyone really know...

[allinghj]

...what causes freezing?

Is it the STB?  the household wifi quality?  the subscription?  

Without knowing, I don't know where to start.

[Ryu]

so far what have you done to troubleshoot?

[dishuser]

have you tested speed at the box?

[Emporium]

Could be everything you mentioned and other stuff.

• STB Hardware/Software
• WiFi quality (can test by trying to use an Ethernet cable)
• Internet provider throttling (can sometimes overcome by using a VPN)
• The service itself (subscription) (can test by trying a different service - they are pretty cheap)
• Sometimes just one of the sources used by the service is having issues (not much you can do other than changing services)

 

 

 

 

 

[allinghj]

Checked my speed and it's only 104 Mps so I'll look for a faster speed.

[Emporium]

104Mbps should be plenty.  Most of my buddies use 60Mbps (and so did I for a while) and no issues.  Most streams are 5 to 11 Mbps, unless you are doing true 4k streams and even then, it depends.  But if you are connected via WiFi, then stability is more of an issue than speed.

 

 

 

 

[Ryu]

I have only 8 Mbps and most works fine for me

[Pauly]

Majority of the time when a channel freezes it is a CRAPPY STREAM.    remember, the stream uses the upload bandwith of the person who is pirating the signal, and we all know the upload bandwith is crap in Canada.