JOHN M RODRIGUEZ Posted December 20, 2020 Share Posted December 20, 2020 Not not letting me select category or go into category showing channels Quote Link to comment Share on other sites More sharing options...
dishuser Posted December 20, 2020 Share Posted December 20, 2020 what happens when you press ok and left arrow buttons? Quote Link to comment Share on other sites More sharing options...
nbs. Posted December 20, 2020 Share Posted December 20, 2020 happened to me ,a reset fixed it Quote Link to comment Share on other sites More sharing options...
JOHN M RODRIGUEZ Posted January 13, 2021 Author Share Posted January 13, 2021 @dishuser nothing Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 13, 2021 Share Posted January 13, 2021 6 hours ago, JOHN M RODRIGUEZ said: @dishuser nothing Did you factory set? Quote Link to comment Share on other sites More sharing options...
lawrence c Posted January 25, 2021 Share Posted January 25, 2021 any news on update. I've had categories only work for a short time then dysfunctional. I wanted to purchased an extra mate1box but they retired the box. this box does not perform as well as a mate 1. hopefully they can improve Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 25, 2021 Share Posted January 25, 2021 So did you factory set? Categories work fine on mine Quote Link to comment Share on other sites More sharing options...
lawrence c Posted January 25, 2021 Share Posted January 25, 2021 3 times. At first loads up and in a few minutes no access to channels. 2 boxes the same Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 25, 2021 Share Posted January 25, 2021 21 minutes ago, lawrence c said: 3 times. At first loads up and in a few minutes no access to channels. 2 boxes the same When you hit the ok button then the left arrow what shows? Quote Link to comment Share on other sites More sharing options...
lawrence c Posted January 25, 2021 Share Posted January 25, 2021 the list of categories but none of them function. stuck on favourites. I have 3 other boxes I received earlier in the month and they are working fine. just received a new order and 2 out of the 4 so far are not working. I am going to try the last 2. 3 different servers all the same results Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted January 25, 2021 Share Posted January 25, 2021 1 hour ago, lawrence c said: the list of categories but none of them function. stuck on favourites. I have 3 other boxes I received earlier in the month and they are working fine. just received a new order and 2 out of the 4 so far are not working. I am going to try the last 2. 3 different servers all the same results If you PM me all of the serial #s We have an update that fixes this issue It is a software issue, nothing to do with hardware. Quote Link to comment Share on other sites More sharing options...
lawrence c Posted January 26, 2021 Share Posted January 26, 2021 I have it working on 2 boxes. It took some patients. strangest thing as they wouldn't keep the channel selection in each category so through a ceremony of things finally had all working and the box does work well. my only answer is maybe had to let the box load up the server programming before accessing channels and such. will keep you posted Quote Link to comment Share on other sites More sharing options...
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