U5 box will not shutoff with BT-400 remote

[Pat Burke]

I bought 4 boxes and one of them will not shutt off with any of the remotes, including the one that came with it. All have been paired and updates applied. Any Ideas ?

[dishuser]

is cec on both for both tv and box?

[Sarkar]

I have CEC on both box and Samsung tv and now u5 device keeps on rebooting .

Any solution 

 

 

 

 

[Ryu]

4 hours ago, Sarkar said:

I have CEC on both box and Samsung tv and now u5 device keeps on rebooting .

Any solution 

 

 

 

 

always open your own thread if possible.

does your box stays on at home screen or its just keep rebooting over and does not bring you to home screen?

can your turn off CEC on your box or tv to see if that helps?

whats your power option set to in your box? 

more info always better to help troubleshoot.

[William Holtslander]

What is CEC and where do I find it?

I cannot turn my U5 box on or off with the remote 400. I turn on my Samsung TV with the remote 400 and the box is off, red light showing, I have to unplug it and plug it in again and it will reboot and be on. I can watch the TV and the box operates normally. When I turn off the TV with the remote 400, the U5 box stays on until I turn the TV back on, then the U5 turns off and I have to unplug the U5 and start over again

 

[dishuser]

home page/settings/device preference/display & sound