Power off box

[Joshuas Gems]

I have multiple XR4000 and none of the fully power off. When I long hold power button and choose POWER OFF it reboots. 

Wtf is going on? They have updates and are brand new.

My 3000 shutdown. 

[allaboutbuzz]

1 hour ago, Joshuas Gems said:

I have multiple XR4000 and none of the fully power off. When I long hold power button and choose POWER OFF it reboots. 

Wtf is going on? They have updates and are brand new.

My 3000 shutdown. 

Its a software issue that needs to be fixed

We will fix it this month via OTA

 

For now just use suspend

It will work. 

[Joshuas Gems]

Thanks. 

[floyddroid]

I am having the same problem no matter what the power settings.  The front LED doesn't even go to red or off.  Blinks for a second and then backup so actually doing a reboot.

[allaboutbuzz]

23 minutes ago, floyddroid said:

I am having the same problem no matter what the power settings.  The front LED doesn't even go to red or off.  Blinks for a second and then backup so actually doing a reboot.

Yes we know

Fixing it 
Should be done by next week

[dishuser]

7 hours ago, floyddroid said:

I am having the same problem no matter what the power settings.  The front LED doesn't even go to red or off.  Blinks for a second and then backup so actually doing a reboot.

how did you get in the beta group when you can't even read?lol

[Joshuas Gems]

Any news on update coming for the above issue?

Also instead of starting new thread. Is there a way of backing up faves list? When clear data as sometimes needed, it removes faves now on newer boxes?

[nbs.]

Just read all aboutbuzz posts

I have had my buzz since release and have never had to clear data.

[allaboutbuzz]

11 hours ago, Joshuas Gems said:

Any news on update coming for the above issue?

Also instead of starting new thread. Is there a way of backing up faves list? When clear data as sometimes needed, it removes faves now on newer boxes?

I posted about this issue here

 

As for backup favorites.
Have you tried the Backup/Restore function in the Buzz Utilities menu?

[Joshuas Gems]

Yes but that backs up whole system. Old Buzz XLP3000 when clear cache and data wouldn't clear faves. But new XR/XRS4000/4500 does.  would be nice to find a way to save since sometimes data clearing is necessary for proper function.

[allaboutbuzz]

3 hours ago, Joshuas Gems said:

Yes but that backs up whole system. Old Buzz XLP3000 when clear cache and data wouldn't clear faves. But new XR/XRS4000/4500 does.  would be nice to find a way to save since sometimes data clearing is necessary for proper function.

Under configuration menu of the Main Slide out Menu within Buzz 4 App

Turn on Server Favorites

 

This will save your favorites to the server you're using, if it supports it
Rather then the internal database on 4000/4500

Just do a reboot after turning it on to activate it.

[nbs.]

7 hours ago, Joshuas Gems said:

Yes but that backs up whole system. Old Buzz XLP3000 when clear cache and data wouldn't clear faves. But new XR/XRS4000/4500 does.  would be nice to find a way to save since sometimes data clearing is necessary for proper function.

Clearing data is not necessary for proper function.

I have every buzz on the market and only ever had to do it once on a buzz 3000

Maybe you need to hit the home button twice quickly?

Edited September 22, 2020 by nbs.

[G2P]

Any news on update coming for the above issue on auto reboot after power off?

[Avenger]

No news is good news, but in that case i think it doesn't apply, i'm waiting for that firmwire upgrade with impatience.

[Kerruptor]

16 hours ago, Avenger said:

No news is good news, but in that case i think it doesn't apply, i'm waiting for that firmwire upgrade with impatience.

Don't hold your breath.  They've been promising a fix since the last update.  It'll be the last Buzz product I'll buy.

[Kerruptor]

Buzz keeps coming out with new boxes when there's still problems with recent ones that need fixes.  Promises made to fix the shutdown problem never kept.  I use my XRS 4000 for movies that have been downloaded.  With the box on standby, it won't update the file directory on the external usb drive so I still have to unplug the power supply to get it to update.  What a annoyance.  I was given a recommended replacement for Buzz boxes that seems promising.  I know the Buzz support just isn't acceptable.

[nbs.]

Why would you expect the box to update in standby?

[Kerruptor]

I don't expect it to update the firmware just the directory on the external drive that I attach to view downloaded movies.  When I copy a movie from my pc to the external drive and then plug the drive back in to the Buzz box, the movie won't show in the directory until I depower the box completely, so if it is on standby it won't show any new files that have been added to the drive.

[Avenger]

Anyway that not the point, i expect to be able to shutdown the box, now i must put the xr4000 in standby, if i put shutdown the box restart, i have bluetooth not responding, i bought the new remote arq100(The guide has been replace by favorite), half of the button are not working, all these trouble are suppose to be fix day ago, but we are left in the dark. It's all little problem, but put together better to irritate me, it so sad because the xpl3000 was one of my favorite box at the time.

[dishuser]

3 hours ago, Kerruptor said:

I don't expect it to update the firmware just the directory on the external drive that I attach to view downloaded movies.  When I copy a movie from my pc to the external drive and then plug the drive back in to the Buzz box, the movie won't show in the directory until I depower the box completely, so if it is on standby it won't show any new files that have been added to the drive.

it's not in standby

it's suspended

so how can it update when it's off?

[dishuser]

1 hour ago, Avenger said:

Anyway that not the point, i expect to be able to shutdown the box, now i must put the xr4000 in standby, if i put shutdown the box restart, i have bluetooth not responding, i bought the new remote arq100(The guide has been replace by favorite), half of the button are not working, all these trouble are suppose to be fix day ago, but we are left in the dark. It's all little problem, but put together better to irritate me, it so sad because the xpl3000 was one of my favorite box at the time.

both my arq-100 remotes work perfectly

[Avenger]

It's not because you have 2 remote that work perfectly mean something, just check this 

Allaboutbuzz said there a new remote and know the problem and should be fix in the next firmwire, but it been 2 month ago since is last post, same thing with the other other problem, didn't hear news for month now.

[dishuser]

all I know is both mine function correctly

although I had one act up a few months ago but after re pairing it worx fine

only button that don't work is the rocket

Edited December 2, 2020 by dishuser

[Kerruptor]

2 hours ago, dishuser said:

it's not in standby

it's suspended

so how can it update when it's off?

I don't think you understand what I'm saying.  I know the Buzz box won't do a firmware update until I turn it on.  The box won't shut off.  The only way I can shut it off is to unplug it.  When I leave it plugged into power, I put it to suspend as you say.  When I unplug the external drive to copy a new movie to the drive and then reconnect that drive to the suspended box it won't recognize any new files that have been added to the external drive until I unplug the box and re-power it.  Before the June update the box would shut off without unplugging it and any new files added to the portable drive would be recognized but not now if it's put to suspend.

[dishuser]

strange

I turned my box off last night and it's still off

not sure why you're using suspend

Edited December 2, 2020 by dishuser