shutdown/standby issue

[Torontorocko]

Any word on the shutdown issue?

getting a fix for it?

 

[nbs.]

allaboutbuzz has not posted anything  I am sure its being worked on

[allaboutbuzz]

14 hours ago, Torontorocko said:

Any word on the shutdown issue?

getting a fix for it?

 

Should be fixed this month.

Its an odd issue that needs time to address

 

I'll update here once I know more

 

[Pete970]

Any word on the fix 

[nbs.]

He said he would update once he knows more 

 

[allaboutbuzz]

21 hours ago, Pete970 said:

Any word on the fix 

This is a weird one
It seems that if there are nearby Bluetooth devices, that is whats causing the box to reboot/wakeup when shutdown.

 

After numerous tests and logs, this is what has been determined as the root cause

 

Now we will be working on fixing it.

[Kerruptor]

Is there any update on when this will be fixed.  Having to unplug the XRS4000 after every use is really a pain.  It worked fine before the June update.  Would be nice to see it fixed .... just saying.

[nbs.]

Are you sure you cant shutdown by setting in to standby and just hitting power button once quickly?

Edited September 15, 2020 by nbs.

[allaboutbuzz]

7 hours ago, Kerruptor said:

Is there any update on when this will be fixed.  Having to unplug the XRS4000 after every use is really a pain.  It worked fine before the June update.  Would be nice to see it fixed .... just saying.

We have been testing a solution for a week now
Once it passes internal testing, we will release it to Beta

So far it hasn't failed internal testing.

[Kerruptor]

1 minute ago, allaboutbuzz said:

We have been testing a solution for a week now
Once it passes internal testing, we will release it to Beta

So far it hasn't failed internal testing.

Thanks for the update.  Happy to hear it's being addressed.

[Kerruptor]

On 9/15/2020 at 2:32 PM, allaboutbuzz said:

We have been testing a solution for a week now
Once it passes internal testing, we will release it to Beta

So far it hasn't failed internal testing.

Is this going to be fixed anytime soon?  So frustrating to have to keep unplugging the box since the June update.  How do you get the beta version?  I'd be willing to try it.

[nbs.]

you'll just have to be patient

It'll be fixed with the new file

[Kerruptor]

On 10/13/2020 at 11:59 AM, nbs. said:

you'll just have to be patient

It'll be fixed with the new file

How long to we have to be patient?  I would think Buzz would want to repair this before people start considering alternative boxes.  I was pleased with my first Buzz box XPL3000 so I bought the XRS4000 but I think I'd have to reconsider getting any other Buzz products due to this issue.  We've been told the fix will be released long ago and 5 months have transpired since the last update.  I hate complaining but this is a real annoyance.