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Enabling closed caption


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New user to the buzztv4000 model. 

I've enabled on display closed caption on the main settings menu  however whenever I try to 'turn on' closed captions via the menu that pops up on either livetv/vod the captions are automatically disabled and are unable to be enabled. 

I've tried googling this issue and nothing seems to be helping.  This happens on every single thing I try to watch. 

Am I doing something wrong? 

Thanks in advance

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3 minutes ago, dishuser said:

for one you didn't post a how to

secondly does the service/stream support cc?

Apologies thought this was the forum to ask questions. 

I dont know if the stream supports cc? Is there a way to tell? 

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