Sammymia01 Posted January 6, 2020 Posted January 6, 2020 Hi . Went through initial setupp and got the Device Not Authorized. Tried the 15 minute power off suggestion but the same warning was still up. What now? thanks Quote
BigBision Posted January 7, 2020 Posted January 7, 2020 please connect via 2.4Ghz Wifi and try again. Quote
Memos Posted January 22, 2020 Posted January 22, 2020 On 1/6/2020 at 4:55 PM, Sammymia01 said: Hi . Went through initial setupp and got the Device Not Authorized. Tried the 15 minute power off suggestion but the same warning was still up. What now? thanks Expand Did that resolved the issue because I have the same problem Quote
Memos Posted January 22, 2020 Posted January 22, 2020 Did that resolved the issue I have the same problem brand new box Quote
allaboutbuzz Posted January 22, 2020 Posted January 22, 2020 On 1/22/2020 at 10:43 PM, Memos said: Did that resolved the issue I have the same problem brand new box Expand Reboot your box and try the update again. The update server was offline for about an hour today. So might have happened to you during this time. Quote
bans Posted January 27, 2020 Posted January 27, 2020 hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Quote
Nelutz Posted January 27, 2020 Posted January 27, 2020 On 1/27/2020 at 3:33 PM, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Expand Wow 6 different boxes ,u talking about xr or xrs , because I sold by now around 50 boxes and none give me this problem Quote
allaboutbuzz Posted January 27, 2020 Posted January 27, 2020 On 1/27/2020 at 3:33 PM, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Expand Our update server was offline for a few hours this morning for maintenance Its back online now So you can retry the updates on your boxes and it should work now We apologise for this Quote
bans Posted January 28, 2020 Posted January 28, 2020 On 1/27/2020 at 3:33 PM, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Expand all updating now thanks Quote
bans Posted January 28, 2020 Posted January 28, 2020 On 1/28/2020 at 11:53 AM, bans said: all updating now thanks Expand stuck on 37% Quote
bans Posted January 28, 2020 Posted January 28, 2020 (edited) On 1/27/2020 at 5:08 PM, Nelutz said: Wow 6 different boxes ,u talking about xr or xrs , because I sold by now around 50 boxes and none give me this problem Expand i did about same b4 this problem Edited January 28, 2020 by bans Quote
Nelutz Posted January 28, 2020 Posted January 28, 2020 On 1/28/2020 at 12:06 PM, bans said: i did about same b4 this problem Expand Maybe is a batch that has hardware problem, and u got it ,I will go back to the supplier and return them ,now depends on the supplier if is accepting to return and replace them. Quote
BigBision Posted January 28, 2020 Posted January 28, 2020 On 1/28/2020 at 4:10 PM, Nelutz said: Maybe is a batch that has hardware problem, and u got it ,I will go back to the supplier and return them ,now depends on the supplier if is accepting to return and replace them. Expand can you pm me one or two serial numbers that dose not authorize? Quote
Nelutz Posted January 28, 2020 Posted January 28, 2020 On 1/28/2020 at 10:49 PM, BigBision said: can you pm me one or two serial numbers that dose not authorize? Expand Is not me who has the problem , I was just saying if I was him ,is @bans who has the problem. Quote
Stugots Posted January 29, 2020 Posted January 29, 2020 Some new boxes experience this device not authorized issue. This problem is resolved for all who experience it. Thanks Quote
Lantzco Posted January 31, 2020 Posted January 31, 2020 So what is the latest firmware update version number ?? Quote
nbs. Posted January 31, 2020 Posted January 31, 2020 (edited) On 1/29/2020 at 4:04 PM, Stugots said: Some new boxes experience this device not authorized issue. This problem is resolved for all who experience it. Thanks Expand I thought the ,devs said the update server was off Edited January 31, 2020 by nbs. Quote
nbs. Posted January 31, 2020 Posted January 31, 2020 On 1/31/2020 at 9:25 AM, Lantzco said: So what is the latest firmware update version number ?? Expand firnware v20191210 buzz 4 version 4.0.404 Quote
Bob Posted February 13, 2020 Posted February 13, 2020 im having this issue today with 3 new xr 4000 boxes is the server down? Quote
sateman2@AoL.com Posted February 14, 2020 Posted February 14, 2020 I have that same issue with one of My boxes now Quote
Nelutz Posted February 14, 2020 Posted February 14, 2020 On 2/13/2020 at 11:57 PM, Bob said: im having this issue today with 3 new xr 4000 boxes is the server down? Expand Hmm weird I just updated a new XR today and no problem Quote
Bob Posted February 14, 2020 Posted February 14, 2020 I kept trying then it finally did it had the tv set to 1080p then tried again with 1080i and that took, maybe just because I had to try 4 times I have 2 more I have to try again later Quote
BigBision Posted February 14, 2020 Posted February 14, 2020 power cycle and try again now, it should go through. Quote
allaboutbuzz Posted February 18, 2020 Posted February 18, 2020 On 2/13/2020 at 11:57 PM, Bob said: im having this issue today with 3 new xr 4000 boxes is the server down? Expand The update server was offline for a few hours on Thursday So this is probably why you had these issues It's been back online since Thursday afternoon (Eastern Time) without any issues since then. Quote
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